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Customer Service Consultant (Inbound) - Call Centre

Apply now Job no: R1014586
Work type: Permanent
Location: VIC - CBD & Inner Suburbs
Categories: Customer Service, Customer Service - Contact Centre

Who are BUPA?

Quite simply, we are extraordinary. BUPA are a world leading health & care group with over 23,000 people in Australia and New Zealand and a global presence in 190 countries! Our purpose is to help people live longer, healthier and happier lives. We're making a difference in health & care through our leading health insurance, general insurance, our modern Dental clinics, Bupa Optical stores and our first Bupa GP clinics (with more on the way!) and Bupa Medical Visa Services. As well as personalised care at over 71 Bupa Aged Care Homes.

At BUPA, our people are transforming and making a difference in the world of health & care. Everything we do is for the health of our members. We are part of a global family that reinvests its profits to provide better services for our members. We believe this is the only way to truly put customers first.

The role:

Our Melbourne team is growing and were looking for the very best Customer Service consultants, who want to find the purpose in their career. Working a rotational roster between 8am – 8pm which is given 4 weeks in advance, this will allow you to plan activities before and after hours, make time for online studies, or finally take that Yoga class you’ve been meaning to attend. Did we mention there are no weekends?

Working within a fun, supportive and hardworking team, the role of the Customer Service Consultant is to be the voice of our brand as a first point of contact for general enquiries, via inbound and outbound calls as well as e-mail correspondence. In a typical day, you may assist members in updating their contact details, advise on claimable items, identify suitable service providers, advise on coverage and remaining benefits as well as more complex calls such as dealing with hospital admissions or newly diagnosed illnesses. Using your exceptional customer service skills, you will achieve service and growth targets, ensuring our Contact Centre is delivering a level of service and quality that represents our amazing brand and Bupa values. To set you up for success, we deliver an incredible 3-week structured training program and provide ongoing development and support.

A bit about you:

You will be inspired and driven by the opportunity to work with a global leader in health care that is on the path towards an exciting transformation. With a desire to work for a business that supports flexibility and a commitment towards its people, you will view this as an excellent opportunity to prove your skills and carve a career.

To be considered, you’ll have:

  • The ability to start 16th February
  • Recent Customer Service experience, such as Contact Centre, Retail or Hospitality.
  • A passion for Customer Service and a deep commitment to satisfying customers’ needs.
  • Outstanding communication skills (both verbal and written).
  • Understanding, empathy and patience.
  • Great computer knowledge, you’re fantastic with multiple systems and can multitask.
  • A KPI driven mindset, you love working towards targets.
  • Adaptability to navigate through change.
  • A genuine desire to work in a high performing team, with real career progression opportunity.
  • Mature attitude with sensitivity to our customer’s confidential information.

The perks:

In addition to a fortnightly base salary, we offer an annual performance based bonus. In addition, We also offer outstanding benefits which include a 40% subsidy on a range of our health insurance products, as well as discounts on our travel, car, home, contents, pet insurance products and more. We are proud to share with our employees our ‘People First’ wellness program – SMILE. With access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, sleep and general wellbeing, you will feel happier & healthier for working at Bupa!

BUPA believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace and we take pride in creating exceptional and meaningful work experiences. With a belief in innovation, we deliver award winning benefits to our employees and encourage involvement within our communities.

Find out more by visiting

So, if you’re ready to join a business that puts you first, then click APPLY NOW. With phone interviews commencing shortly, this is a unique opportunity you don’t want to miss.

Please note that this position commences on the 16th February and due to training, this date cannot be negotiated. Shortlisted candidates will be invited to participate in an initial online assessment.

Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time

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