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Senior CRM Developer (MS Dynamics)

Melbourne, Australia

Posted 18/06/2024 Job Number 29626 Work type Fixed Term - Full Time Posting End Date 19/07/2024

Opportunity Snapshot:

As part of the Technology Team, this role will partner closely with business representatives to deliver high quality Senior CRM Developer level services at pace to drive strategic outcomes for Bupa’s customers and maintain integral Bupa systems. The purpose of this role is to contribute to software development and maintenance, including successful delivery of strategic change initiatives and enhancements across Bupa’s Customer Relationship Management (CRM) applications, built on the MS Dynamics 365 Power Platform. The role will include requirement analysis, assistance with solution design, code development, unit testing and implementation of highly maintainable and scalable solutions. You will work within cross-functional teams to deliver Dynamics CRM enhancements which meet or exceed business and customer expectations, balancing factors such as strategic intent, commercial outcome, speed, cost, and quality. The role will also mentor graduate and other level developers.


  • Implement MS Dynamics Power Platform and CRM application solutions to successfully deliver business requirements with high quality 
  •  Work collaboratively with the delivery team and other IT functions involved in supporting the MS Dynamics Power Platform and CRM applications 
  •  Undertake system analysis, solution and technical design activities with high-quality documentation and realistic work estimates as the end-deliverables 
  •  Ensure that proposed design complies with the Bupa’s enterprise and solution architecture, and overall security and coding practices 
  •  Undertake coding activities that comply with the intention of the Technical specification, using judgement and communication skills to alter where appropriate 
  •  Undertake manual and automated test activities as per agreed unit test coverage and ensure that adequate evidence can be produced as and when required 
  •  Ensure that application deliverables comply with the quality requirements defined by the Quality Assurance area 
  •  Champion the adoption of Dynamics 365 application capabilities, and Microsoft Power Platform services, and ensure best-practice design and development practices are adhered to 
  •  Stay up to date on emerging technologies and promoting usability best practices 
  •  Contribute ideas for both solution and product design and architecture 
  • Work independently and collaboratively in a creative and agile team 
  •  Proactively support the uplift of project delivery practices and participate in and contribute to Communities of Practice within Bupa 
  •  Mentor and guide graduate and other level developers on best practice 
  •  Other responsibilities as directed by the Project Manager or Reporting Manager You may also carry out any other duties reasonably requested by Bupa from time to time.

Qualifications and training 

  •  Tertiary qualifications in Information Technology - Computer Science / Software Engineering or equivalent 
  •  Current Microsoft certifications in relevant Microsoft Dynamics 365 applications and Power Platform advantageous. Experience 
  •  5-7+ years’ experience in a CRM Developer role, with a minimum: 
  •  5+ years’ experience in configuration and customisation of Dynamics 365 applications, ideally Sales or Customer Service. 
  •  5+ years development experience that includes Microsoft .NET Framework, C#, JavaScript, HTML5, RESTful Web Services 
  •  Experience with Microsoft Azure and Microsoft Power Platform services 
  •  Experience developing PCF controls 
  •  Experience with JSON and TypeScript 
  •  Understanding of Microsoft Power BI and Microsoft SSIS integration (desirable)

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.

Perk highlights:

  • Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
  • A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
  • An additional well-being day each year to treat yourself.

About Bupa

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services. 

Our people reflect the diversity of our community.  At Bupa, your wellbeing, identity, and own story is respected and valued.

Apply now and become an integral part of our innovative and dynamic team!


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