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Business Administration | Pottsville

Pottsville, Australia

Posted 22/06/2024 Job Number 37069 Work type Permanent - Part Time Posting End Date 22/07/2024

Join Bupa Aged Care and be at the heart of it in Pottsville Beach.  

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work 

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

About the Home 

Make the move to Pottsville Beach, New South Wales – a coastal paradise where golden sands meet the sparkling waters of the Pacific Ocean. Explore the charming village atmosphere, with local shops, cafes, and markets offering a taste of the relaxed coastal living. 

Be welcomed by the friendly and welcoming community, where locals and visitors alike share in the coastal bliss. Pottsville Beach invites you to indulge in the quintessential Australian coastal dream.

To learn more about our beautiful care home visit: Bupa Pottsville | Respite Care NSW (

Benefits of Bupa

  • Free select health insurance products for you and your immediate family up to $5500*
  • 5-x free telehealth GP appointments through Blua (our digital health platform) for you or your immediate family.
  • VIVA Happier & Healthier - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. 
  • Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows. 
  • Access to leading training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence.
  • Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support.
  • Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it.

About the Role 

As the Business Administrator – known as a Customer Service Consultant (CSC) in Bupa, you will work alongside one other CSC and our passionate and dedicated General Manager, Kim. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. 


Each CSC has their own portfolio of duties.  Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.  Below is an example of tasks but you certainly wouldn’t be responsible for all of them!

  • Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions. 
  • Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters. 
  • Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

  • Patience!  Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
  • Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role.  You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
  • Intermediate to advanced skills across the MS Office Suite
  • Previous experience gained in a similar admin/customer service role
  • Highly developed organisation and time management skills – prioritisation and self-direction is key in this role

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our 

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website:
Eligibility criteria and conditions apply 


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