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Health Coach – Registered Nurse
Melbourne, Australia
Sydney, Australia
Brisbane, Australia
- Opportunity for Registered Nurses (Must have an active RN Registration to apply)
- Full Time or 0.8 FTE Part Time Opportunities
- Permanent Positions
- Locations: Melbourne, Sydney or Brisbane
- Flexible Hybrid WFH – one office day per month
About the Role
As a Health Coach, you'll work with customers enrolled in Bupa's health and wellbeing programs, providing personalised coaching, education and support over the phone. Using your clinical expertise and evidence-based behavioural coaching techniques, you will empower customers to make sustainable lifestyle changes and become more active participants in managing their own health.
You'll support customers through programs including:
- Chronic Disease Management programs designed to educate, empower and support members living with ongoing health conditions.
- Recovery Support programs that provide pre-admission and post-discharge support to help customers recover safely and reduce avoidable hospital readmissions.
- Health and wellbeing coaching focused on achieving meaningful and sustainable health outcomes.
This is a purposeful role where you'll build genuine connections with customers and contribute to improving health outcomes while helping keep people well and out of hospital.
Key Responsibilities
- Conduct outbound and scheduled customer coaching calls.
- Assess customer health status and identify opportunities for improved health outcomes.
- Develop personalised action plans aligned to customer goals.
- Use your clinical knowledge to educate and motivate customers to make positive health and lifestyle changes.
- Deliver evidence-based, person-centred coaching and support.
- Manage an individual caseload and document all interactions accurately.
- Support customers to develop the knowledge, skills and confidence needed to self-manage their health.
- Collaborate with internal teams to ensure a seamless customer experience.
- Achieve productivity, quality and customer engagement targets.
About You
- Current unrestricted Registered Nurse (Division 1) qualification with AHPRA registration.
- Strong customer service and communication skills.
- Ability to build rapport and engage customers over the phone.
- Sound computer literacy, including Microsoft Outlook, Word and Excel.
- A passion for helping people achieve better health outcomes.
- A positive, personable and adaptable approach with a willingness to learn and develop.
Desirable
- Experience in acute, community, chronic disease management, rehabilitation or health coaching environments.
- Previous telephone-based clinical support or coaching experience.
- Experience supporting behaviour change and self-management of health conditions.
What's in it for you?
- Permanent Full Time or 0.8 FTE opportunities.
- No shift work, evenings or weekends.
- Flexible Hybrid working arrangements.
- Fully subsidised Health Insurance cover.
- Annual incentive opportunity
- Ongoing coaching, mentoring and career development.
- Supportive and collaborative team culture.
- An opportunity to make a meaningful difference in customers' lives every day.
Why Work with Bupa
When you become a part of the Bupa team, you're joining a company that values innovation, collaboration, and making a positive impact on people's lives. We offer a supportive and dynamic work environment that encourages your professional growth and development.
If you're ready to lead change, drive customer retention, and contribute to Bupa's success, we want to hear from you! Apply now and be a part of our journey towards delivering exceptional customer experiences.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
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