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Bupa Health Insurance: Where we're going

It’s not just about health insurance. We’re adapting and growing to meet the new realities in healthcare. To achieve this, we’re bringing together broad expertise to offer more far-reaching services to benefit people’s health and mental wellbeing.

Our customers remain at the heart of everything we do. So we’re looking to you, to help us guide customers through their options, create bold strategies, introduce breakthrough products, and promote literally life-changing programs. This comes with a huge variety of opportunities for professional and personal growth. It’s also a great responsibility that takes extra energy, ingenuity and passion.

We simply can’t become the world’s most customer-centric healthcare company without the same commitment from you. Now that’s a big call. Sure, it’s challenging, but also super exciting. Just imagine the impact you could make.

Making it happen

We strive to move faster, flex our global muscle with agility, and challenge norms to make positive change happen. We’re focused on our customer’s needs, today and tomorrow. We achieve this by having open-minded leadership and making sure fresh thinking is always on the table.

This has seen the creation of our innovative Delivery Hub. This recognises that we produce better outcomes by genuinely working together across Bupa. Supported by the executive leadership, cross-functional squads of people from our online advisory, instore retail and corporate teams, establish priority areas and quickly clear roadblocks to deliver exceptional customer experiences.

This creates interesting problems to solve and exposes you to a wider variety of corporate stakeholders and goals to strive for. It also means you’ll be exposed to more opportunities without the hassle of changing companies.

It all comes down to living our values, supporting one another, and solving problems together with new ideas and initiatives. This means your talents will be focused on something more meaningful to our entire society: leading health innovations that improve the quality of life.

Not only are we passionate about the health of our customers, but equally the health of the planet. We believe we all have a role to play in making sustainability top of mind, united by our One Health initiative and Eco-Disruptive global talent program.

With you all the way

Our agile culture is all-embracing. Whether you’re working remotely as a Customer Advisor, a Retail Team member in store, or a Strategic or Digital Specialist at head office, we’ve got your back.

Bupa’s purpose, ‘Helping people live longer, healthier, happier lives and making a better world’ has created a habit of focussing on the same things for our people.

You’ll work with colleagues and leaders who understand the importance of respect, communication and mutual support. So you’ll enjoy the technical and emotional support to develop personally and professionally. This includes regular easy access to best in class development content, a weekly ‘learning hour’, and online catchups with team leaders and colleagues. Senior industry leaders also take the time to understand what makes you tick and where you’d like to add skills and value to your future.

Rewarding your commitment to our culture of caring for customers, our people, and our planet is a big thing with us. Are you ready to grow and go wherever your ambition takes you? 

Corporate services

Mavericks. Kick-starters. Problem-solvers. Entrepreneurs. You’ll find a huge variety of roles here, from Product Designer, to Marketing professional, to Wellness Innovation Specialists. You’ll be at the very heart of what drives us to deliver our refreshingly different commitment to customer care.

Being the change

Over 18 years all-in at Bupa, Sonia believes there’s never been a better time to lead the change. The foundations are set. The investment is here. And the really good stuff is yet to come. We can’t become the world’s most customer-centric healthcare company without you.

I tell people about the culture shock I experienced when starting at Bupa. People were so welcoming and friendly that it took me a little while to realise it’s just the way it was!

Katrina Resourcing Partner

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Digital and data

We’re on a full-on journey of continual improvement and we’re investing in technology and great people to achieve this. Developers, Data Scientists, and Data and Digital Architecture experts. We need your talent to drive our transformation.

Innovation gains momentum

Christian’s unique take on the brave new world of healthcare. For him, Bupa's an ideas place at the heart of driving this change. A dynamic environment, where digital and data specialists are challenged to leap-frog present technology. Where you're given a license to grow. It’s the only way, Bupa can be the world's most customer-centric healthcare company.

There is never a dull day at work, each task I undertake has a meaning. You will feel involved and heard in all key business decisions.

Jeevan Data Configuration Specialist

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Customer advisors

Our remote team of Customer Service Advisors, Cover Start Consultants, Team Leaders and Contact Centre Coaches all have one thing in common; their energy and tenacity to help reshape the future of healthcare. Considered a health professional, you’ll have a real impact on the lives of our customers.

Beyond the call

Kim challenges conventional views of health insurance and call centres. It’s not just about servicing a policy. More than ever, she sees her team as educators. Going beyond the call, to guide customers across their entire hospital and rehab journey.

If you're joining Bupa, believe in the brand, our people, and the immense support you’ll receive to flourish and grow.

Tom Customer Advisor

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Retail teams

Think beyond a conventional retail store role. Whether you’re a Customer Value Specialist or Store Manager, the health and wellbeing focus of our business means you’ll be able to make a real impact on the lives of our customers.

From Colombia to Doncaster

Marcela shares Bupa’s health insurance world at store level. Refreshingly, it’s about diversity and opportunity – without levels. To be the difference in every customer’s life – every day.

Working at Bupa is empowering. I have personally grown so much since I started working at Bupa. Feeling valued and cared for is very powerful to boost your confidence, find your voice and reach your potential.

Marcela Store Leader

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