Operations Manager - Healthcare Centres
Sydney, Australia
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.
We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job is…..
If you've got retail or healthcare based experience and you're looking for your next opportunity, now is a fantastic time to join the Health Services team at Bupa!
By joining our leadership team you'll get to work alongside an incredibly driven group of individuals who put our customers & patients at the heart of everything we do.
The Operations Manager is responsible for overseeing the operational efficiency, financial performance, and overall success of a group of Healthcare Centres. The Operations Manager will support Practice Managers to maximise the profitability, retention, revenue growth and customer satisfaction and is accountable for developing the skills & capabilities of the team to succeed through rigorous business planning, analysis, process improvement, innovation, and strong functional management.
Responsibilities include:
- Provide leadership, guidance, and mentorship to Practice Managers and staff.
- Foster a culture of collaboration, accountability, and continuous improvement within the Healthcare Centres.
- Conduct regular performance evaluations, set clear goals, and provide ongoing feedback and support to Healthcare Centre teams.
- Ensure that each Healthcare Centres operates efficiently and effectively, meeting or exceeding established operational benchmarks.
- Implement standardised processes and protocols to streamline Healthcare Centre operations and enhance patient care.
- Monitor key performance indicators (KPIs) such as patient satisfaction, appointment wait times, and Healthcare Centre throughput, taking proactive measures to address any issues or bottlenecks.
- Ensure the Healthcare Centres are aware of and comply with the applicable clinical standards and guidelines.
- Maintain accreditation standards for Healthcare Centres and work with the Practice Manager to ensure staff act in accordance with the accreditation standards.
- Develop and manage annual budgets for each Healthcare Centre, working closely with finance and accounting teams to ensure financial targets are met.
- Analyse financial performance data and implement strategies to optimise revenue generation and reduce expenses.
- Ensure that all healthcare centres adhere to regulatory requirements, accreditation standards, and best practices in healthcare delivery.
What you’ll need to make it possible
- Bachelor's degree in Business, Healthcare Management or a related field (desired)
- Proven experience in a leadership role within healthcare, with previous experience in multi-site management ideal.
- Excellent communication, interpersonal, and relationship-building abilities, with a customer-centric approach.
- Solid understanding of healthcare industry trends, regulations, and best practices related to primary healthcare.
- Exceptional leadership and team management capabilities, with a track record of developing and motivating high-performing teams.
- Adequate understanding and awareness of Medicare Benefits Scheme and Pharmaceutical Benefits Scheme
- Analytical mindset with the ability to interpret data, analyse trends, and make data-driven decisions.
- Demonstrated financial acumen with a solid commercial mindset
Why you’ll love it?
We support our people to be the healthiest and happiest versions of themselves.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
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