Claims Processing Consultant
Adelaide, Australia
Adelaide CBD | Hybrid Working | 12-Month FTC | Permanent Opportunity Potential
At Bupa, we’re committed to helping people live longer, healthier, happier lives and making a better world. We’re currently looking for customer-focused and detail-oriented individuals to join our Health Insurance team as a Claims Processing Consultant supporting Hospital Claims.
This is a fantastic opportunity to join a supportive and collaborative team environment, with the potential for the role to transition into a permanent opportunity for the right candidate.
About the Role
As a Claims Processing Consultant, you will manage complex Hospital Claims and support our customers and providers through the claims assessment process. You’ll work across multiple systems to review, assess, and resolve claims enquiries while delivering exceptional customer experiences.
Your day-to-day responsibilities will include:
- Assessing and processing Hospital Health Insurance claims accurately and efficiently
- Managing complex claims and exception processing
- Responding to customer and provider enquiries via phone and written communication
- Building strong relationships with internal and external stakeholders
- Ensuring compliance with policies, procedures, and regulatory requirements
- Identifying opportunities for process improvement and better customer outcomes
- Working across multiple systems and applications to manage claims end-to-end
What We’re Looking For
- Previous experience in claims processing, administration, or customer service
- Strong attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- The ability to manage competing priorities and work in a fast-paced environment
- Confidence navigating multiple systems and computer applications
- A customer-first mindset with empathy and professionalism
- A willingness to learn, grow, and contribute positively to the team
Experience within health insurance or claims processing environments will be highly regarded but is not essential.
Training & Hybrid Working
We are committed to setting you up for success.
For the first three months, you will complete comprehensive training onsite at our Adelaide CBD office. Following this period, you’ll transition to a hybrid working arrangement with:
2 days working from the office
3 days working from home
This flexible model supports both collaboration and work-life balance.
Why Join Bupa?
- Hybrid working for flexibility and collaboration
- Fully subsidised Bupa health insurance
- Additional annual wellbeing day and paid volunteer leave
- Access to global wellbeing programs and lifestyle discounts
- Comprehensive training and ongoing development opportunities
- Opportunity to work on meaningful remediation and transformation initiatives
- Supportive team culture with career growth opportunities
Our Commitment to Inclusion
At Bupa, we believe diversity makes us stronger. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, veterans, people with disabilities, and members of the LGBTQIA+ community.
If you require any adjustments throughout the recruitment process, we’re here to support you.
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