Business Analyst
Melbourne, Australia
Business Analyst
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job:
As part of the Process Transformation Stream, the Business Analyst role will partner closely with business representatives to deliver high quality Business Analysis services at pace to drive strategic outcomes for the Capability Modernisation Program.
The Business Analyst specialising in Process Transformation, will play a crucial role in enhancing organisational efficiency, streamlining workflows, and driving positive change for Bupa’s customers, providers and business as a part of the Capability Modernisation Program. This role will analyse existing processes, identify improvement opportunities, gather requirements for process enhancements, and collaborate with cross-functional teams to achieve the programs strategic goals.
What you’ll need to make it possible
- 2-5 years’ experience as a Business Analyst
- Experience in establishing and facilitating workshops for requirements elicitation
- Experience process mapping using MS Visio
- Experience working with various project delivery methodologies - Hybrid, Waterfall and Agile
- Experience in working with Agile methodologies (backlog development and refinement – writing Epics, Features, Stories and defining acceptance criteria using Jira or Azure DevOps) – (desirable)
- Tertiary qualifications in Information Systems/Information Technology or equivalent (desirable)
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Credibility and ability to communicate, build trust and forge strong relationships with stakeholders
- Excellent written & oral communication skills with demonstrable ability in a variety of techniques to express technical information to non-technical readers / listeners.
What you’ll be doing in this role:
Process Analysis and Optimisation:.
- Analyse current business processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Partner with the Business Process Team to develop Current and Future state process documentation, highlighting pain points, and inefficiencies.
Root Cause Analysis:
- Utilize techniques like the 5 Whys to uncover the underlying causes of problems.
- Dig deep to understand the true business need behind process issues.
- odentify systemic issues rather than merely addressing symptoms.
Change Management:
- Develop change strategies to implement process improvements.
- Work closely with stakeholders to ensure smooth transitions.
- Communicate changes to business users and provide necessary training.
- Collaborate closely with IT teams during solution rollouts.
- Monitor progress and adjust as needed.
Metrics and KPI’s:
- Define key performance indicators (KPIs) related to process efficiency.
- Monitor and track progress against KPIs.
- Use data-driven insights to guide decision-making.
Why you’ll love it?
We support our people to be the healthiest and happiest versions of themselves.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
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