Business Analyst

 At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job

 The Business Analyst will support the delivery of analytics, reporting, and data platform initiatives within the Claims Intelligence domain by translating business needs into clear requirements, coordinating delivery across stakeholders, and ensuring outcomes align to agreed objectives. The role combines business analysis, stakeholder engagement, and project delivery support, helping teams progress multiple initiatives efficiently while maintaining clarity, momentum, and alignment to the broader data and analytics strategy. 

The Business Analyst will work closely with analytics, data engineering, data science, and business teams to scope work, document requirements, manage dependencies, track and communicate progress, and support the successful delivery of insights, and capability uplift activities led by the Claims Intelligence team. 

What you’ll need to make it possible

• Prior experience in the private health insurance sector, specifically with claims data, would be advantageous. 
• 2-5 years’ experience as a Business Analyst 
• Experience in establishing and facilitating workshops for requirements elicitation 
• Experience process mapping using MS Visio 
• Experience working with various project delivery methodologies - Hybrid, Waterfall and Agile 
• Experience in working with Agile methodologies (backlog development and refinement – writing Epics, 
• Features, Stories and defining acceptance criteria using Jira or Azure DevOps) – (desirable) 
• Tertiary qualifications in Information Systems/Information Technology or equivalent (desirable) 
• Strong analytical skills and attention to detail. 
• Excellent communication and interpersonal abilities. 
• Credibility and ability to communicate, build trust and forge strong relationships with stakeholders 

What you’ll be doing in this role: 

Business Analysis & Requirements Definition 

• Partner with business stakeholders to understand problems, objectives, and decision needs across Claims Intelligence and related domains. 
• Elicit, analyse, and document business, functional, and non-functional requirements for analytics, reporting, and data platform initiatives 

 Analytics & Reporting Enablement 

• Work closely with analysts and data scientists across the Claims Intelligence team to ensure reporting and analytics outputs align to agreed requirements and business intent. 
• Assist in defining KPIs, metrics, and success measures for reporting suites within specific topic areas (e.g. claims performance, fraud, provider insights). 

Data Platform & Migration Support 

• Support analytics and data science modernisation initiatives, including migration of legacy reporting to Databricks-backed data platforms. 
• Help document current-state and future-state processes, data flows, and dependencies related to reporting and analytics. 
• Act as a liaison between business users, analytics teams, and data engineering to ensure alignment on scope, assumptions, and outcomes. 

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.