1 -year Fixed term Opportunity

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

The purpose of this job is:

This role reports to the Research Manager and is responsible for delivering design research within a digital portfolio. The Design Researcher applies qualitative and quantitative methods to understand user needs, behaviours, and experiences, generating insights that inform product, service, and design decisions.

The role works closely with product, design, and engineering teams to conduct research activities, analyse findings, and translate evidence into actionable recommendations. I

How will I help?

• Conduct research to uncover customer needs, behaviours, and experiences. This responsibility ensures design and product teams have evidence to inform decisions.
• Collaborate with product and design teams to support evidence-based decisions 
• Support quality and ethical standards in design research. This responsibility ensures outputs are reliable, accessible, and consistent with organisational practices.
• Assist in workshops that help teams translate research insights into design opportunities. This responsibility ensures insights are embedded in collaborative decision-making.
• Adapt research delivery to meet compliance and ethical requirements. This responsibility ensures activities are appropriate for regulated or sensitive contexts. 
• Contribute to alignment with enterprise research platforms to ensure consistency and knowledge sharing.

What you’ll need to make it possible:

• 3+ years in in Design research, experience research, or related fields 
• Familiarity with research repositories, recruitment ecosystems, and inclusive research practices •
• Strong expertise in qualitative and quantitative research methods 
• Experience contributing to research activities in product or service design contexts 
• Understanding of research ethics, privacy, and compliance in regulated environments 
• Strong communication and collaboration skills with product and design teams 
• Experience working in regulated or complex environments 
• Foundational knowledge of design thinking methodologies, including Ethnography research method, workshop facilitation and various ideations methodologies. 
• Experienced in user research remote or online, range of advanced user research methods, including prototype testing, concept testing, contextual inquiry, surveys, competitor analysis, IA, and sitemaps. 

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role.

 If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.