The opportunity

We are on the lookout for a Campus Learning Administrator to join our People Team. If you are detail-oriented and have a passion for events and learning, we want to hear from you!

Bupa Campus is a new global strategic initiative and will be a key enabler of future capabilities; leadership effectiveness; creating a sense of pride and belonging; and our unique and customer centric culture.

In this role, you will manage all learning administration and logistics for both in person and virtual learning programs for our new APAC Campus, including registrations and query management, LXP administration, facilitator & Campus Team admin support, preparation of learning materials and some onsite operational/logistics support for larger scale events in our Melbourne office.

You will be passionate about streamlining operations and increasing efficiency to enable outstanding learner experiences, while working as part of a high-performing and supportive team.

This is a permanent role based in Melbourne with hybrid working arrangements available.

How will you make an impact?

Key responsibilities include:

• Support the Campus Team to deliver exceptional learning experiences both virtually and in-person to our people and facilitators through the effective coordination and administration of key learning programs.
• Work closely with the Strategic Campus Lead and Events & Experience Coordinator to prioritise work, provide key status updates and data where required.
• Scheduling of Campus and other learning programs, including room & facilitator bookings, participant pre & post session comms, catering support, preparation of session materials, LMS administration, feedback surveys administration, and liaising across internal teams to share information.
• Ensuring learning event logistics are delivered on-time including tracking and monitoring of event tasks across virtual and face-to-face workshops
• Act as key administrator and support person for the Campus digital experience learning platform, provide support and guidance to learners and instructors. Ensure all training materials are uploaded and accessible.
• Oversee and manage the LXP usage for APAC Campus programs and users, including user accounts, roles, permissions, and content organisation within these platforms. Resolve any technical issues related to the learning platforms
• Offer technical support to instructors, learners, and administrators utilizing the learning platform
• Supporting with onsite Campus operations and logistics for larger scale events / high-volume periods, including participant welcome & check in, catering set-up & pack down and room set up.
• Task management of internal & third-party suppliers (e.g. Tech, Learning Teams, facilitators, catering) including scheduling, pre/post course information and invoice processing.

Why work at Bupa?

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

What do I need?

• Previous experience working within a fast-paced learning, events or HR role
• Exposure to LMS/LXP platforms and event coordination/logistics
• Strong problem-solving skills, proven experience using initiative to source solutions
• Experience in responding to employee queries and providing support across various stakeholder groups
• Capability to troubleshoot user issues and assist with onboarding and continued use of LMS and LXP
• Experience in extracting and analysing data from systems for reporting purposes
• Strong attention to detail

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

 Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.