At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

A critical member of the Channel Analytics team, the Channel Insights Analyst will leverage their natural curiosity and interest in business processes and analytics to help develop data-led recommendations from our customer, operations, and product data.

This involves developing and enabling the execution of the most critical insights across Customer Channels and Growth (CCG), with a focus on improved customer experiences. More than just data and insights, you will be a passionate story-teller, with an ability to simplify data insights and influence stakeholders to execute on your recommendations. By bringing together customer and business insights in a consultative approach, you will support the business in delivering transformational change.

Responsibilities:

• Provide Actionable Insights – deep dive into data across operational, customer experience, quality & compliance, advocacy, business and speech analytics sources to identify opportunities to drive improvements 
• Track and Review Performance Shift – keep track of metrics that impact performance and review with stakeholders periodically to assess opportunity and benefit realised 
• Drive the value of the Analytics function within CCG through actionable insights and recommendations 
• Build strong advisory relationships by developing recommendations and influencing leadership across CCG to endorse and enable improvement across channel performance and customer experience. 
• Continuous improvement of how reports are served, utilising existing technologies and data structures whilst also exploring the art of the possible. 
• Work closely with business and technical teams to ensure optimal utilisation of available resources and impending technologies – ensure our requirements are proactively addressed and onboarded as we transition to newer data architectures. 
• Be a subject matter expert for relevant applications of frequently used data sets, to support ad hoc requests for data-driven insights and recommendations. 
• Ensure working ethics that are viewed as the Centre of Excellence that drives a high-performance culture at Bupa 

What you’ll need to make it possible

• Business relevant qualification (e.g. Data, Finance, Engineering, Science, Management, etc.) 
• Proven ability to analyse data and present granular or technical data in an effective and reliable manner. 
• Establishes good relationships to people at all levels as a trusted advisor, with an ability to engage and collaborate with stakeholders across the organisational structure. 
• Focuses on customer needs and satisfaction, setting high standards for quality and pace 
• Strategic problem-solving, finding opportunities and implementation of new ideas. 
• Power to influence based on clearly articulated recommendations and concisely represented data that drives stakeholder expectations to the point of decision-making 
• Manages time effectively to meet deadlines and milestones. 
• Works productively in a pressurised environment, balancing the demands of work by maintaining a positive outlook with team. 
• Capability of working with a high degree of complexity and ambiguity, whilst delivering rapid, accurate and impactful results 
• Experience in contact centre operations or customer facing environment is beneficial 
• Ability to manoeuvre databases across SAS, SQL, and Databricks will be considered as a positive 

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.