At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Opportunity snapshot - 1-year Fixed Term Contract

The Content Technical Lead is responsible for leading the technical design and implementation of Bupa’s enterprise content workflow management platform and associated integrations. The role leads solution design, configuration, and integration design for the enterprise workflow management platform, ensuring the platform supports standardised workflows, embedded governance, connected tools, reusable assets, AI-enabled controls, and reliable operational performance.

Reporting to the Content Operations and Governance Manager, the role works cross functionally with partners spanning content, technology, marketing, risk, procurement, implementation partners, and business stakeholders to implement workflow management platforms, ensuring configured and deployed in line with Bupa’s content supply chain, governance, control, and enterprise technology requirements.

 Responsibilities 

• Lead the technical implementation of the enterprise content workflow management platform, including solution design, configuration oversight, and environment readiness.
• Deliver target-state technical architecture for workflow management, digital asset management, CMS and publishing integration, creative tool connectivity, metadata exchange, and supporting data flows.
• Define practical technical design patterns for the platform, including composable architecture, API-first integration, and adaptive standardisation.
• Define and oversee core content system integrations with core platforms such as Jira, CMS’, creative tools, identity and access systems, and any required reporting or monitoring tools.
• Establish technical patterns for persistent IDs, metadata synchronisation, approval traceability, asset lifecycle controls, and auditable links between workflow records and published content.
• Ensure the solution supports embedded governance and risk controls, including approval gates, escalation pathways, rights and usage restrictions, lifecycle rules, review and expiry triggers, and audit-ready records.
• Partner with risk, legal, compliance, privacy, security, and technology teams to ensure the platform meets control, security, and data handling requirements before and during implementation.
• Provide technical leadership in vendor engagement during platform implementation, including design validation, feasibility assessment, non-functional requirements, and architecture trade-offs.
• Convert business requirements and workflow requirements into technical configuration, integration, and control requirements for the platform.
• Contribute to AI and automation use cases within the platform, including agent-based orchestration, trigger-based actions, human-in-the-loop controls, and transparent logging of automated decisions.
• Define technical success measures and implementation quality criteria, including throughput, cycle times, bottlenecks, adoption, metadata quality, control coverage, and integration reliability.

• Provide ongoing technical leadership across implementation, testing, release readiness, and continuous improvement.

 Requirements 

• Relevant tertiary qualification in information technology, enterprise architecture, engineering, marketing technology, or a related discipline.
• Postgraduate study or industry certification in enterprise architecture, platform implementation, or digital transformation would be desirable.
• Demonstrated experience leading the technical design and implementation of enterprise content, marketing, or customer platforms.
• Strong experience with workflow management, digital asset management, CMS and publishing integrations, metadata frameworks, and API-led connected ecosystems.
• Deep knowledge of composable architecture, systems integration, platform governance, security, and risk controls in complex enterprise environments.
• Proven ability to translate business and workflow requirements into scalable technical solutions.
• Experience working cross-functionally with technology, content, marketing, legal, risk, privacy, security, procurement, and external vendors to deliver large-scale platform implementations.
• Experience with MarT ech, AdTech, customer data, personalisation, and digital experience platforms.
• Familiarity with AI-enabled workflow, automation, or agent-based orchestration use cases would be advantageous.
• Demonstrated ability to operate credibly with senior stakeholders, ensure vendor capability and roadmap fit, and balance technical feasibility, compliance, and operational performance.

Why you’ll love it?

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.   

Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate. 

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.