Opportunity Snapshot:

• Reporting to the Senior Manage, Decisioning Manager will help realize opportunities for improvement through the implementation of NBA decisioning and analytics solutions with an ability to guide business requirements to match Pega platform features. 
• The purpose of this role is to lead and support the BAU team with Pega Marketing/ NBA Designer and to enable Customer Decisioning across all customer engagements and all customer experience channels in Health Insurance. 
• In doing so, the Decisioning Manager (DM) will lead a team of 3 Decisioning Architects to establish the foundations of Customer Decisioning engine, using the Pega platform and broader decisioning landscape. 
• The DM will proactively engage with stakeholders across Health Insurance to ensure the customer experience and business value benefits of “always-on” omni-channel 1:1 personalised customer experiences delivered via Next Best Action are maximised. The DM is also charged with building, socialising and managing the implementation of a future state roadmap covering evolving strategies as well as approaches to upgrades and any new opportunities that may arise over time..

Your Contribution:

Qualifications and training 

• 7-10+ years of relevant Pega Decisioning experience. 
•  It is anticipated that the appropriate candidate with have circa 7+ years of progressive Pega experience in building and implementing model-driven, enterprise-level business solutions and applications. 
•  Pega experience in Pega Decisioning and Pega Marketing skills is mandatory. 
•  CPDC, CPMC, CSSA certification is mandatory (Pega 8 or later) 
•  Demonstrated customer-centric design mindset, delivering customer-centric design solutions through time-tested and creative approaches and methodologies. 
•  Demonstrated ability to lead effective teams; building strong-identity and multi-functional teams that apply their diverse skills and perspectives to achieve common goals. 
• Demonstrated strong emotional intelligence; intimately understanding and empathising with Bupa customers’ varying journeys and preferences. 
•  Working experience in agile delivery, planning and co-ordinating program of work for multiple agile squads 
•  Tertiary qualifications in business, customer experience or related disciplines. 
•  Ability to operate on strategy and big picture, but also able to get into the detail on the operational side of the role. 
•  Strong project management skills with experience working across strategy and operations. Experience in leading the planning and facilitation of presentations and workshops with stakeholders. 
•  The ability to multi-task and work efficiently under pressure combined with careful attention to detail. 
•  Demonstrated ability to communicate customer research, strategy and design in a way that acknowledges commercial overlay. 
•  Ability to clearly articulate, simplify and communicate complex issues and data to stakeholders at all levels

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference. 

Perk highlights:

• Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
• A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts. 
• An additional well-being day each year to treat yourself. 

About Bupa

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services. 

Our people reflect the diversity of our community.  At Bupa, your wellbeing, identity, and own story is respected and valued.

Apply now and become an integral part of our innovative and dynamic team!