Design & Content Ops Lead
Melbourne, Australia
Be at the heart of it!
We have a clear ambition to be the world's most customer-centric healthcare company. To bring our ambition to life, we are evolving how we do things to create value for our customers now and into the future. Our global purpose is to help our customers live healthier and happier lives. Just imagine the impact you could make.
How will you make an impact?
As the Design and Content Ops Lead, you’ll be the driving force behind the systems and processes that support our design and content teams. You’ll help build scalable platforms and optimise workflows to ensure our teams can deliver consistent, high-quality outcomes.
You’ll also foster communities of practice, champion inclusive design, and support capability growth across the organisation. Your work will help shape how we work together and deliver great experiences for our customers.
This role reports to the Head of Design Capabilities and is being offered as a permanent full-time opportunity. The role can be based in Melbourne or Sydney, with hybrid working arrangements (a mix of working from home and in-office collaboration)
Your key responsibilities will include:
- Manage design tooling, infrastructure, and vendor relationships.
- Optimise processes and ensure quality assurance across design and content operations.
- Align design and content practices with enterprise platforms including design systems and content models.
- Embed inclusive design and accessibility practices across workflows.
- Build and support Communities of Practice to foster collaboration and maturity.
- Support learning and development initiatives to grow team capability.
About You
We’re looking for a strategic and collaborative leader who thrives on building scalable systems, optimising processes, and championing inclusive design—someone passionate about enabling design and content teams to deliver exceptional, consistent experiences at scale.
Key skills & experience required:
- 7+ years in design operations, content operations, or a related discipline.
- Experience scaling design systems, content models, or enabling platforms.
- Proven ability to manage tooling, infrastructure, and vendor relationships.
- Strong understanding of process optimisation and quality assurance.
- Familiarity with accessibility standards (WCAG 2.2) and inclusive design.
- Experience building and growing communities of practice.
- Strong communication and stakeholder engagement skills.
- Experience working in agile delivery environments.
What’s in it for you
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
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