Digital Product Manager
Melbourne, Australia
Digital Product Manager – Bupa Dental (Byte Squad)
About the role
As a Digital Product Manager in the Bupa Dental (‘Byte’) squad, you’ll lead the development of digital experiences that help customers discover, book and access dental care with ease.
You’ll sit at the centre of business, customer and technology—contributing to the product vision and driving delivery that improves both customer outcomes and commercial performance. Partnering closely with Bupa Dental Operations, Technology (e.g. Salesforce, Dentally), Clinical and Commercial teams will be a key part of success in this role. From optimising digital booking pathways to unlocking new partnership opportunities, you’ll play a key role in growing Bupa’s Dental offering.
This role combines strategy and delivery—owning the roadmap, leading discovery, and ensuring initiatives deliver real value to both customers and the business.
What you’ll be responsible for
Product strategy & roadmap
- Own and evolve the digital product roadmap forBupaDental ,aligned toenterprise and businessstrategic priorities
- Identifymarket opportunities, customer needs, and commercial levers to inform product direction
- Partner with the Product Lead to shape and deliver the broader product strategy and vision
Discovery & innovation
- Lead discovery tovalidateideas before they enter delivery
- Use data,insightsand experimentation toidentifythe right product/market fit
- Balance customer needs with commercial outcomes to prioritise the highest-value opportunities
Delivery leadership
- Translate strategy into clear initiatives,featuresand a prioritised backlog
- Lead your squad through discovery,designand delivery to release high-quality outcomes
- Ensure stakeholders and teams are aligned on priorities,valueand outcomes
Partnerships & ecosystem growth
- Work acrosshealth services and relatedpartnerships to optimise existing digital pathways
- Unlock new opportunities through partner integrations (e.g. APIs)
- Align initiatives to strategic priorities and ensure they are ready for scalable delivery
Customer & commercial focus
- Act as the voice of the customer and the business in all decisions
- Drive continuous optimisation through A/B and multivariate testing
- Use analytics and insights to track performance and improve outcomes
Leadership & collaboration
- Lead and develop your cross-functional squadcomprisedof a Business and Test Analysts, Designer and Engineers
- Collaborate across squads,stakeholdersand partner teams to deliver end-to-end experiences
- Partner closely with Bupa Dental Operations, Technology (e.g. Salesforce, Dentally), Clinical and Commercial teams to align priorities and deliver successful outcomes
- Communicate a clear and compelling product vision that brings teams on the journey
What you’ll bring
- Proven experience as a Digital Product Manager in an Agile environment
- Strong understanding of product strategy,discoveryand delivery
- Experience forming a product vision and translating it into a roadmap and backlog
- A data-driven mindset with experience using analytics to inform decisions
- Strong stakeholder management and the ability to influence across teams
- Experience working in fast-paced, complex environments with multiple streams
- Knowledge of Lean Product, Agile and Human-Centred Design principles
- Experience with analytics tools (e.g. Adobe Analytics or similar)
- Experience leading or developing people in your squad (desirable)
Why this role matters
You’ll be directly shaping how customers access dental care—making it simpler, faster and more personalised—while driving growth for Bupa’s largest health service line.
We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.
We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.
We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.
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