About the opportunity:

The (Complementary) Travel, Home and Car product Specialist role operates within a supportive and engaging contact centre environment which sits in within our General Insurance Business.

The role is responsible for actively acquiring new customers by ensuring customers are offered solutions that meet their needs. This is done through various inbound and outbound telephone contact.

The Complementary Product Specialist is dedicated to delivering great customer conversations and solutions that are in the best interest of the customer and deliver value to our members, encompassed through value-add interactions, and sustainable and strong quality practices.

At BUPA, we believe in healthy living, and you’ll experience our work/life balance firsthand in this Monday to Friday role while being able to work from home and going into the Office one a month. This is a full-time opportunity, 38 hours per week across a rotating roster with start and finish times between 8am – 7pm and can be based in VIC, NSW and QLD (as long as your internet meets the requirements).

Key responsibilities include:

• Deliver great value conversations with potential customers, through inbound and outbound telephone contact, to ensure they are offered the most appropriate cover with a view to creating the long-term retention of customers.
• Provide exceptional customer experiences by educating customers on the breadth of services that Bupa offers and demonstrating the value of being a Bupa member.
• Understand and work towards individual and team targets and strive to exceed these.
• Demonstrate a commitment to teamwork and accountability to fellow team members in contributing towards our purpose and a positive working environment.
• Seeking and acting on feedback from internal and external customers.
• Live and breathe the Bupa Australia Values and Customer Led Behaviours by leading by example.
• Demonstrate resilience with a growth mindset and positive attitude towards change
• Liaise with key stakeholders such as Bupa Customer Service, Retail, Growth Channels and IAG stakeholders to ensure a seamless customer experience.
• Build and maintain General Insurance Industry and Product knowledge.
• Update systems on customer contacts to ensure accurate customer records are maintained.
• Legal and regulatory compliance, adherence to internal operating procedures together with the management of business risks is the responsibility of every Bupa employee. You are required to comply with Bupa’s risk and compliance policies, procedures, frameworks and regulatory requirements, as they apply to your specific role at Bupa.

 You will also have:

• You will have a “how can I help”, customer-oriented sales approach
• A strong desire to assist our customers to find the best fit products and solutions
• Previous experience in a sales related role or outbound customer service environment
• General insurance industry experience preferred
• Proven track record to achieve set targets
• Strong communication skills including excellent listening skills
• Ability to work in a constantly changing environment
• Ability to continually work under pressure
• Privacy/confidentiality issues – being discreet and sensitive to information, keeping matters confidential.
• Well-developed PC and key board skills

About Bupa:

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this, it’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.  

We’ve evolved from being simply a health insurer to what we call a ‘health and care’ company. This involves providing more wide-ranging services to benefit people’s health and wellbeing, wherever they are in life. If you’ve got the belief, the drive and the talent, come and join us.  

To be considered, please click APPLY NOW, or to learn more about working at Bupa please visit our website: www.bupa.com.au/careers 

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.  We encourage people from all backgrounds to apply.