• Permanent full-time opportunities 
• Hybrid role, based in our Melbourne CBD 
• Comprehensive in office training plan and excellent employee benefits and development

The heart of the role:

Our Operations Support Centre is the engine room of our Bupa Medical and Health Services across Australia, supporting the Bupa Medical Centres, our 3rd party providers customer enquiries, appointment follow-ups and administration across our Visa Medical Services, Dental, Optical and Audiology nationwide. It’s a busy, varied, customer-focused team working to quick turnaround times and high standards of support.

You’ll be making sure our customers have a smooth and supported experience on their health journey, and that’s pretty cool to be a part of!

In this high-volume, transactional and detail-orientated role you will ensure we meet established service level agreements by responding to customer enquiries through a wide range of channels (phone, email, messages). Our team also supports the business by looking after all the administration and processing tasks such as invoicing, refunds, and processing reports and assessments.

Additional Information about the role:

• Start date 4 June 2024 
• For the first two weeks, you will complete training on-site at our Melbourne office. Following this training, you will be able to work remotely, with a requirement to attend the office one day a week! 
• Rotating roster between the hours of 8:00am - 5pm Monday to Friday.

About You 

To thrive in this role, you will ideally come from a processing background in the insurance, medical or financial fields, with previous experience working in a complex legislative environment key to your success. You’ll be able to do the same tasks over and over at speed, while making sure you’re delivering high quality work.

In addition, you will have:

• Strong written and verbal communications skills
• Highly proficiency in computer literacy and ability to navigate through multiple systems and processes is essential
• Superior attention to detail and ability to work under pressure and meet timelines
• Be a self-starter with a proactive mindset
• Problem solving attitude with a focus on customer experience
• The ability to work autonomously with great time management skills.

We’ve got your back

The special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupa’s purpose: so that everyone is supported to live the healthiest and happiest version of themselves. Simply put, this is what wellbeing means at Bupa.

Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role. 

Our range of benefits include:

• Fully subsidised health insurance products - How good is that!
• Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks and vaccinations
• Discounted products and services via our extensive partner network, like Apple, Endota Spa, New Balance, Garmin, JB Hi Fi, 
• An additional annual leave day for you to focus on your wellbeing
• An additional volunteer day each year for you to give back to your community

There is nothing half-hearted about what we do at Bupa, Apply now!

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.