• Permanent full-time opportunity
• Flexible working arrangement, based in our Melbourne CBD office 
• Higley rewarding role in a fantastic work culture

The opportunity:

We are looking for a permanent full time Partner Service Consultant to join the team. Operating in a collaborative team environment, the aim of the role is to deliver great outcomes for our customers, partners, and stakeholders. This includes providing excellent service delivery for our International Corporate partners

You will have a customer first mindset in delivering superior service to our corporate partners, assisting them with their health insurance needs, while also managing data entry, billing and payroll deductions 

Overall, the role focuses on enhancing partner satisfaction and performance, ultimately driving growth and success for both the partners and the insurance provider

Key responsibilities include:

• Listen to partners, customers and stakeholders and take the time to understand their needs; then provide timely, professional service and expert advice, while developing and maintaining positive relationships to resolve complex issues and service requests at first point of contact
• Provide services, solutions and manage escalations to partners across the spectrum of services offered by ICP, including:
• End to end management of a partner payments, including company paid and payroll deductions
• End to end management of growth activity, including CEB activity and resourcing
• Ensure all ICP customers are financial and managed in the appropriate timeframes, with the aim of reducing temporary write offs and discontinuance
• Process administrative transactions accurately with a high level of quality, ensuring system entries and data meet standards for clarity, accuracy, conciseness and comprehensiveness, including corporate and student enrolments, membership changes and cancellations, marketing activity
• Adhere to best practice processes, procedures and policies, and provide feedback to continually improve these
• Continually improve partner experiences by participating in coaching sessions and implementing feedback

 About you:

• Clear and effective verbal and written communication skills are vital for conveying complex information in an understandable way
• Experience in a business-to-business service environment
• Aptitude for identifying problems and developing solutions, especially in dynamic situations where quick thinking is required
• Skills in managing multiple projects and priorities simultaneously, often under tight deadlines
• Working effectively within a team and across departments to achieve common goals and enhance service delivery
• Familiarity with health insurance software, CRM systems, and data analysis tools can enhance efficiency and effectiveness

These skills combined help a Partner Services Consultant effectively support partners in navigating the health insurance landscape, ultimately contributing to better service delivery and client satisfaction

We’ve got your back

The special thing about Bupa is that care is at our core and will always be a part of how we operate. Extending that, we want our people to feel they are benefiting from Bupa’s purpose: so that everyone is supported to live the healthiest and happiest version of themselves Simply put, this is what wellbeing means at Bupa

Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role 

Our range of benefits include:

• Fully subsidised health insurance products - How good is that!
• Discounts on travel, car and home products, as well as discounts on Bupa services such as Dental and Optical, skin checks and vaccinations
• Discounted products and services via our extensive partner network, like Apple, Endota Spa, New Balance, Garmin, JB Hi Fi, 
• An additional annual leave day for you to focus on your wellbeing
• An additional volunteer day each year for you to give back to your community

There is nothing half-hearted about what we do at Bupa, Apply now!

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.