Practice Development Manager – Melbourne

• Full-time role based in Melbourne with frequent intrastate travel required
• This is a hybrid role. Flexibility to work from home, the CBD office and practices
• Ideal applicant will have strong multi-site experience and be responsible for P&L results
• Rewarding career opportunity for an operationally & commercially astute and highly motivated individual
• Instrumental in leading and managing Practice Managers (including providing expert advice and constructive guidance)

Bupa Dental Care is the leading dental support organisation in Australia. We partner with over 800 dentists to create happy, healthy patients for life. Our ambition is to be the most trusted provider of dental care – trusted by patients, dentists, and the community. And this year we will deliver care to over 1 million patients.

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

As Bupa continues to focus on delivering enhanced services to our practices, we have a rewarding career opportunity available for an experienced, passionate and commercially astute individual to join the Practice Operations and Development team.

The primary focus of this position is to:

• Provide operational and financial direction and influence for a group of practices (including team management, operational effectiveness and compliance requirements, in line with agreed business strategy)
• Build strong relationships with all Practice Clinicians and employees
• Lead, manage and develop Practice Managers, including providing expert advice and constructive guidance during practice visits
• Overall responsibility for P&L results

About the role:

• Work closely with the Practice Principal and Practice Manager to identify, develop and drive opportunities for practice improvement and enhancement
• Lead and support Practice Manager’s, including management of performance and development
• Gain and maintain a detailed understanding of all aspects of the day to day running of the practice and be the practice subject matter expert from an operational perspective
• Provide expert advice, support and training to the Practice on all BDC processes and procedures and drive completion of mandatory compliance activities
• Review and interpret practice data and utilise to influence improvements within the individual practice as appropriate
• Provide relevant and timely reporting
• Drive the Bupa Code principles across the network through effective management and leadership practices

About you:
You must have strong multi-site experience (minimum 5 years) gained from working in business, account management or relationship management role

• Proven experience reading, supporting and influencing Profit and Loss statements
• Previous experience leading and motivating a team (including team management)
• Ambitious, driven and qualified with proven skills in business partnering, effective collaboration and ability to influence and negotiate
• A willingness to improve business processes and able to work with stakeholders to deliver practice and corporate outcomes
• Excellent verbal and written communication skills
• Demonstrated training and coaching skills
• Ability to demonstrate sound judgement and a commitment to deliver high quality, client focused outcomes
• Flexible with working hours partnered with the ability to frequently travel throughout Melbourne 
• Open to interstate travel if and when required.
• Valid driver’s licence

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

Apply now, we'll be screening as soon as applications are received!