At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. 

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. 

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make. 

The purpose of the role

As Senior Customer & Product Insights Analyst*, you’ll lead end‑to‑end customer and product insights, blending digital and offline data to influence product decisions, optimise journeys, and unlock better health outcomes.This is a business-facing analytics role embedded in a digital product environment, partnering closely with the Blua Crew (Bupa’s Digital Health platform). Your work will directly support Bupa’s ambition to be the world’s most customer‑centric healthcare company, translating complex analysis into clear, actionable recommendations that drive meaningful change across digital experiences and products.

This is a permanent, full-time role and may be based at our Melbourne offices with flexible hybrid (2 days WFO) work arrangements available. 

Why you’ll love it?

• Work on high-impact customer and product problems
• Influence decisions at a senior level
• Be part of a collaborative, data-driven culture

We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level. 

What you’ll need to make it possible:

• Advanced capability in SQL and with other scripting languages such as Python desirable
• Experienced with data visualisation tools, particularly Power BI to build out dashboards
• Strong cross-functional stakeholder engagement skills, with experience working effectively in virtual environments and agile ways of working
• Proven experience in customer and product analytics within a digital environment
• Commercial impact by translating data into clear insights and storytelling
• Experience with web analytics and testing tools such as Adobe Analytics or Google Analytics is advantageous
• Qualifications in Data science, statistics, mathematics, or similar discipline with certifications in Azure, Databricks or Adobe Analytics would be advantageous. 

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

* Please note, this position is known as Senior Insights Analyst internally at Bupa.