At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Purpose of the job | Workplace Experience Engineer– Melbourne (Permanent, Onsite – 5 days in office)

We’re seeking a Workplace Experience Engineer to join our Technical Support team and play a key role in creating exceptional end‑user experiences across our workplace. In this role, you’ll specialise in Unified Communication products and services, supporting collaboration through physical meeting rooms, workplace seminars, and events. You’ll manage meeting room operations end‑to‑end—from setup and account configuration to performance reporting and ensuring all video‑conferencing technology runs flawlessly. As a trusted advisor, you’ll guide the organisation on emerging collaboration tools and recommend modern technologies that enhance the way we work. Strong experience with video‑conferencing solutions, particularly Microsoft Teams Rooms, is essential, and certifications such as Microsoft Teams Administrator are highly regarded.

What You’ll Be Doing

• Manage incidents for reported or discovered faults involving Microsoft Teams Rooms (MTR) devices.
• Monitor the health of unified communication services daily, including video conferencing.
• Provide technical support for workplace seminars and events, including planning, setup, and post-event feedback.
• Perform regular preventative maintenance on hardware and ensure firmware/software updates.
• Deliver concierge services for complex online meetings and high-priority executive/board meetings.
• Prepare monthly reports on room utilization and health metrics.
• Track stock levels and end-of-life (EOL) device dates.
• Assist with technical requests for offsite or after-hours events.
• Coach and train team members on unified communication products and services.
• Provide second-level support for end-user devices and services, including: MTR, desktops, laptops, peripherals, desktop client applications, mobile devices, tablets, and printers.
• Deliver high-level customer service, consulting, and training across end-user devices and communication tools.
• Research emerging technologies and assess their potential benefits.
• Support deployment and problem resolution for platform systems.

What you’ll need to make it possible

• Strong technical knowledge across Unified Communications, VC panels, conferencing equipment, Windows 10/11 PCs, ServiceNow, and MS Office.
• Experience building, deploying, and supporting VC equipment, PC images, SCCM, and hardware configurations.
• Excellent interpersonal skills: team-oriented, proactive communicator, and relationship builder.
• Ability to plan, organize, and deliver results while meeting customer expectations.
• Analytical thinker with a passion for applying expertise and learning new technologies.

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.