Casual Receptionist-Concierge | Bupa Medical Visa Services Sydney

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.  

Here, your work has purpose, your voice matters and your future is full of possibility. 
Just imagine the impact you could make. 

The purpose of this job is….. 
Bupa Medical Visa Services (BMVS) delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. BMVS plays a key role in enabling migration while protecting Australia’s high health standards through the visa and migration medical service. 

Our Receptionist/Concierge’s are responsible for greeting customers, providing first-level information and instructions and guiding customers through the medical assessment process - making sure that customers are aware of what they need to do and why. This role is essential in mobilising a positive and professional customer experience and journey through the BMVS Assessment Centre and visa medical process.

What you’ll need to make it possible 

• Available to work on a casual basis at our Sydney CBD location
• Weekend availability is a must for this role 
• Greeting customers and ensuring their questions and concerns are addressed and resolved with a helpful, customer-focussed and professional approach
• Adhering to established process and procedure accurately, assist the customer through the initial steps of the assessment process
• Well-developed communication skills, including the ability to communicate effectively with a wide range of individuals, adapting communication style to meet the needs of the customer and convey information and key points clearly and concisely
• Sound IT and computer skills including experience with Microsoft suite, customer databases and telephony systems
• Demonstrated ability to work effectively within a highly structured environment driven by procedure and process, and adhere to established processes, quality standards and targets

Why you’ll love it? 

• We support our people to be the healthiest and happiest versions of themselves. 
• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together. 

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.