Senior UX Designer

 At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job

Working on the applications that support Healthcare Providers, the Senior UX Designer leads end-to-end experience design across HCM, shaping user journeys, flows and interactions that improve product and service outcomes. Applying design thinking, user-centred methods and strong interface design craft, the role delivers evidence based, high-quality digital experiences. 

Reporting to the Head of Program Delivery & Execution, the Senior UX Designer works closely with product, service design, engineering and operational teams from discovery through to delivery, producing prototypes, customer validated solutions and development ready assets. The role also contributes to uplifting design practice across HCM by enabling design platforms, including the design system and accessibility standards, ensuring experiences are consistent, scalable and inclusive. 

What you’ll need to make it possible:

• Extensive User experience design across web application and SaaS 
• Strong expertise in UX and UI application across discovery to delivery 
• Extensive experience in Design Thinking, Human Centred Design, System-Thinking, Content Design, Experience Design and Research 
• Experience building and working in Design Systems 
• Understanding of API ecosystems 
• Experience with Lean Process and Agile ways of working 
• Expertise in accessibility standards (WCAG 2.2) and inclusive design practices 

What you’ll be doing in this role: 

 Experience Design (UX/UI) 

Lead experience design activities across discovery, concepting, and delivery. This responsibility ensures design outputs are customer-centred, evidence-based, and aligned with business goals. 

• Design user flows, wireframes, and interaction models for digital products 
• Translate journeys into visual and interactive assets for delivery teams 
• Apply both UX and UI craft to create cohesive, high-quality experiences 

 Prototyping and Customer Testing

Create prototypes and lead customer testing to validate design decisions. This responsibility ensures solutions are iteratively tested and refined with evidence. 

• Build low-to-high fidelity prototypes using appropriate tools 
• Conduct or support usability testing and customer validation sessions 
• Analyse findings and iterate designs to address usability gaps 
• Share testing outcomes with delivery teams to inform decisions 

Experience Design Quality Management 

Ensure experience design outputs meet standards of usability, accessibility, and inclusivity. This responsibility ensures experiences are not only functional but also equitable and effective. 

• Review design artefacts for clarity, accessibility, and alignment to standards 
• Promote inclusive design practices across teams and journeys 
• Apply accessibility principles in design documentation and delivery 

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.