Hybrid Working | Adelaide, SA | Competitive Salary + Excellent Benefits

Lead a high-performing claims team within a values-driven organisation focused on operational excellence, customer outcomes and continuous improvement.

We’re looking for an experienced Operations Team Leader to lead a team of 15–18 Extras Claims Consultants in a fast-paced, high-volume environment. This is an excellent opportunity for a strong people leader who enjoys developing teams, improving operational performance and using data-driven insights to deliver meaningful outcomes.

While experience in health insurance or claims is highly regarded, we are equally interested in leaders from other operational or regulated environments who bring strong coaching capability, commercial awareness and a passion for continuous improvement.

The Opportunity

Reporting to the Senior Operations Manager, you will oversee the day-to-day operational performance of the Extras Claims function, ensuring accurate, timely and compliant claims outcomes while fostering a positive, engaged and customer-focused team culture.

You will play a key role in driving team performance, service delivery, operational efficiency and continuous improvement initiatives across the function.

Key Responsibilities

• Lead, coach and develop a team of 15–18 Extras Claims Consultants 
• Drive strong operational performance across people, process and service delivery 
• Ensure accurate and compliant claims processing aligned with policies and regulatory requirements 
• Manage workflow, resourcing and service levels to achieve operational targets and SLAs 
• Deliver meaningful coaching, development and performance support to team members 
• Analyse operational and financial reporting to identify trends, risks and improvement opportunities 
• Champion continuous improvement and process optimisation initiatives 
• Collaborate with internal stakeholders across risk, compliance, quality and process improvement teams 
• Build effective relationships with internal stakeholders, providers and external partners 
• Foster a positive, accountable and customer-focused team environment 

About You

You are an experienced operational leader who thrives in fast-paced environments and knows how to bring out the best in people. You combine strong commercial thinking with a hands-on leadership style and enjoy using coaching, analytics and continuous improvement to drive results.

You will bring:

• Proven experience leading medium to large operational teams (15+ team members) 
• Experience within claims, health insurance or regulated operational environments (preferred) 
• Strong analytical, reporting and problem-solving capability 
• Sound commercial and financial acumen 
• Demonstrated success in coaching, developing and performance managing teams 
• Understanding of risk, compliance and quality frameworks 
• Excellent stakeholder engagement and communication skills 
• Ability to lead effectively within high-volume operational environments 

What We Offer

At Bupa, our people are at the heart of everything we do. We’re committed to supporting your wellbeing, growth and career development both inside and outside of work.

Our benefits include:

• Fully subsidised Bupa health insurance 
• Hybrid working arrangements 
• Discounts on travel, dental, optical and lifestyle brands 
• Additional wellbeing leave each year 
• Paid volunteer leave 
• Access to global wellbeing and career development programs 

We are committed to creating a safe and inclusive workplace that reflects the diverse communities we serve. We welcome applications from people of all backgrounds and experiences. If you require adjustments throughout the recruitment process, please let us know when submitting your application.

Join us and help shape a high-performing team delivering exceptional outcomes for our customers.