Location: Hybrid (2 days/week in-office) Melbourne / Brisbane

Employment Type: Permanent, Full-Time

Start Date: 24 November 2025

About the Role

As an Inbound Sales Specialist, you’ll be the first point of contact for new customers, helping them find the right Health Insurance solutions to suit their needs. You’ll engage with customers via inbound and outbound calls and emails, aiming to build long-term relationships and contribute to team success. This role is ideal for someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering exceptional service.

Key Responsibilities

•Provide tailored Health Insurance solutions to new customers via phone and email

•Achieve individual and team sales targets

•Educate customers on Bupa’s products and services

•Maintain accurate customer records in line with company procedures

•Collaborate with internal teams to ensure a seamless customer experience

•Support Team Leaders with additional tasks as required

•Uphold Bupa’s values and compliance standards in all interactions

About You

You’re a confident communicator with a passion for helping people. You bring a customer-first mindset and thrive in service-driven environments. Ideally, you have:

•Experience in customer-facing roles (e.g., retail, hospitality, contact centres)

•Strong verbal and written communication skills

•Excellent rapport-building and computer skills

•Previous experience in Health Insurance (desirable)

What’s in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.