Ready for a new career adventure?

A modern care home set in the leafy bayside suburb of Caulfield, with public transport links close by. Located 17kms from the CBD, close to the beach and shops, this care home consists of 127 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

To learn more about our home please visit : Bupa Caulfield | Respite Care Melbourne (bupaagedcare.com.au)

Benefits of Bupa

• Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance  
• VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. 
• Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence 
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it 

About the Role
As the Resident Admissions Coordinator—referred to as a Customer Services Consultant (CSC) at Bupa—you will play a pivotal role in welcoming and onboarding new residents into our care home. Working closely with the General Manager and our Centralized Admissions team, you will lead and continuously refine the admissions journey, managing the entire "enquiries to arrivals" pipeline. You will be the primary point of contact for prospective residents and their families, conducting tours and facilitating a smooth transition into our home. A strong background in aged care sales will be highly beneficial in this role. Additionally, you will collaborate with our other CSC to support general administrative functions across all areas of the home's operations.

No sponsorship available.

Duties

• Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
• Management of resident administration including enquiries, admissions and maintaining occupancy targets
• Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions. 
• General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
• Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
• You be responsible for manning the main reception desk and other tasks as directed by the General Manager

 Skills and Experience

• Previous experience gained in a similar role
• Strong sales experience in the aged care sector an advantage
• Intermediate to advanced skills across the MS Office Suite
• Highly developed organisation and time management skills
• The ability to solve problems independently
• Excellent communication and interpersonal skills
• Minimum of a Cert III in Business Administration or equivalent experience
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

How to Apply

Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.

* Eligibility criteria and conditions apply