Be at the heart of helping people live longer, healthier, happier lives!

You might think you know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia, and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia.

As part of our commitment to delivering exceptional customer service, we have a frontline leadership role available in a purpose-built medical centre with opportunities to grow your career with a global health care brand where our customers are at the heart of everything we do.

About the role: 

Reporting to and supported by the Centre Manager, the Senior Health Assessor is responsible for leading and supervising Medica Assessment Centre (MAC) health assessors (nurses and phlebotomists) that are conducting the basic requirements of the Medical Assessment. They may be required to conduct health assessments for Home Affairs Visa Applicants.

The heart of the role:

• Supervision and ongoing leadership of the medical assessment centre health assessors (enrolled nurses and phlebotomists). 
• Oversee the recruitment, induction, training, and development of health assessors. 
• Engage and motivate the health assessors’ team to ensure the provision of a highly professional and customer focused service 
• Develop health assessors resourcing strategies to ensure the most effective use of permanent, contract and agency resources, including staff roster. 
• Work collaboratively with the medical assessment centre multidisciplinary team. 
• Planning, coordinating, and delivering customer focused quality service to customers. 
• Oversee day-to-day engagement and relationship management of third-party providers (for example medical equipment supplies and pathology suppliers)

What you’ll bring:

• Phlebotomy qualifications 
• Tertiary Health Care professional qualifications or proven equivalent experience in 
• Nursing or a related field preferred. 
• Current APHRA registration would be desired 
• Post graduate management qualifications highly regarded 
• Previous leadership and management experience 
• Demonstrated capacity to support and lead quality-controlled processes 
• Demonstrated commitment to quality improvement 
• Immigration health experience highly regarded 
• Proficient computer skills – Microsoft office 

This isn’t your average position. This is your opportunity to join an established and highly supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience. Our Melbourne team is driven, professional, and we really care about the work we do. Our team culture is known for being open, honest, and collaborative, with our customers at the heart of everything we do.

The centre is conveniently located on Bourke Street in Docklands, right now Southern Cross Station in the CBD and close to public transport, cafes, restaurants, and shops.

Our successful candidate must have availability on weekends, either Saturday/Sunday or both; this does come with weekend penalties. Medical centre hours vary from 7am - 6pm Monday to Friday, and Saturday and Sundays from 8am – 4pm.

Bupa's benefits: 

• No late nights, overnight shifts or working public holidays.
• A big supportive team where your contributions are truly valued - our people love working at Bupa.
• Networking opportunities across the business and with peers; build your career with a global leader in healthcare.
• Paid parental leave and standard entitlements.
• Significant Bupa product and services discounts, including varied insurance discounts.

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It’s a promise to our customers to change lives for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

Apply now! Candidates are reviewed as soon as we receive your application.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.