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Application Support Engineer

Melbourne, Australia

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Posted 28/03/2025 Job Number 48741 Work type Permanent - Full Time Posting End Date 28/04/2025

We are looking for a fully embedded engineer with 70% development work and 30% support activity in this role. This position also offers an on-call allowance with the opportunity to earn some extra dollars.

Opportunity Snapshot:

  • Responsible for the triage, analysis, design, coding and testing activities with an expectation of contributing to BAU support and development activities utilising your skills in Sitecore .Net, web front end technology. 
  • You are member of Digital Platforms team. 
  • You will be requested to work on support and enhancements for applications built using Sitecore .NET and web technologies to meet or exceed the business and customer expectations. 
  • You will be requested to contribute to development activities on Sitecore and .Net applications.

Your Contribution:

  • Work on .Net applications to successfully deliver business requirements with high quality. 
  •  Efficiently working on different applications’ enhancements, defects as well as development new features when required. 
  •  Provide on-call service (on rotation basis) to help to solve major incidents 
  •  Are able to manage the production incidents for the whole lifecycle - reporting, analytics, organizing, coordination and follow up. 
  •  Manage after hour maintenance tasks 
  •  Are able and willing to learn new technologies require for the job. 
  •  Are innovative and proactively facilitate change: Thinking creatively for ‘out-of-the-box’ solutions come naturally to you and you thrive on challenges requiring innovative 
  •  Are planned and organised: You set clearly defined objectives, plan activities and projects well in advance and take account of possible changing circumstances. You manage time effectively and monitor performance against deadlines and milestones. 
  •  Apply Expertise & Technology: You apply specialist and detailed technical expertise whilst continuing to develop your knowledge through continual learning and development. 
  •  Are Action Oriented: You are decisive whilst balancing risks, you show initiative and take accountability for your actions and projects. 
  •  Maintain comprehensive documentation of support processes, troubleshooting steps, and solutions.  Generate reports on support activities, identifying trends and recommending proactive measures to enhance system stability. 
  • Collaborate effectively with cross-functional teams, including developers, dev-ops team, incident management team, network engineers, and business analysts. 
  •  Love working with people: You demonstrate an interest in others and adapt your style to that of the team to actively build team spirit with a supportive demeanour

Qualifications and training 

  • Bachelor's degree in Computer Science, Information Technology, or a related field. 
  •  3 years or more of demonstrable experience in delivery and support of web in .Net domains or other similar technologies. 
  •  Evidence in successful delivery of web application projects, hence undertaking system analysis, development, and testing activities. 
  •  Experience with front end development tools including but not limited to; HTML, CSS, JS, AJAX, React and JQuery. 
  •  Great experience and exposure on Azure Cloud Hosting platforms. 
  •  Good understanding in monitoring and support web applications. 
  •  Experience on Sitecore CMS platforms and knowledge with Azure Dev-ops is a plus. 
  •  Good understanding and experience in implementing testable software using best practices and design patterns, hence developing high quality code and regression tests that leverage existing Bupa code libraries, patterns and architectural techniques. 
  • Positive and supportive individual with a flexible, can-do attitude and ability to see the bigger picture.

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference. 

Perk highlights:

  • Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
  • A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts. 
  • An additional well-being day each year to treat yourself. 


About Bupa

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services. 

Our people reflect the diversity of our community.  At Bupa, your wellbeing, identity, and own story is respected and valued.

Apply now and become an integral part of our innovative and dynamic team!

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