At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

As our Automation Performance Lead, you’ll champion continuous improvement across our customer contact automation ecosystem. You’ll turn strategic automation goals into clear priorities, ensuring the right initiatives are sequenced, aligned, and delivered to lift automation rates, reduce customer effort, and boost operational efficiency.

This role will own automation outcomes as a program, not a collection of initiatives. You’ll balance competing demands, identify dependencies, and maximise value from every automation investment. Working closely with design, analytics, technology, and product teams, you’ll keep performance on track, translate insights into action, and drive measurable outcomes tied to key results.

If you’re energised by shaping strategy, orchestrating cross‑functional delivery, and unlocking the full potential of automation, this is your opportunity to make a meaningful impact.

Responsibilities include:

Automation Prioritisation

Cross‑Channel & Cross‑Functional Alignment

Run‑and‑Change Enablement

Stakeholder Translation & Decision Support

What you’ll need to make it possible

• Tertiary qualification in Business, Product, Technology, Engineering, Data, or a related field
• Agile or Scrum-specific certification is beneficial
• Extensive experience owning products, platforms, or services in complex, multi‑channel environments
• Proven ability to prioritise and manage trade‑offs across competing initiatives with clear accountability for outcomes
• Strong understanding of customer service operations, automation, and digital/voice contact channels
• Demonstrated success operating in cross‑functional, highly complex stakeholder environments
• Experience working in regulated settings with strong awareness of risk, compliance, and customer trust
• Excellent communication skills, able to explain complex decisions to both technical and non‑technical audiences
• Customer‑centric mindset with strong commercial and operational judgement

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.