Business Administrator | Southeastern Suburbs of Melbourne | EOI 

We are gathering expressions of interests for proactive and committed Business Administrators to work alongside our General Managers, residents, families and team members. If you are looking for a challenging opportunity to work for a leader in the Age Care sector, we are looking for you to join our team!

About Bupa 

Making residents’ lives as healthy and happy as we can is at the heart of everything we do at Bupa Aged Care. Everyone who works with us plays a critical role in the lives of our residents and their families. Working in aged care requires a special kind of person, someone who is caring, empathetic and thrives on helping others. We're proud of our people and recognise and reward them for their amazing contribution. We're committed to providing a great work environment as well as offering plenty of opportunities to progress your career. We're proud that Bupa’s strong commitment to a happy, quality Home is reflected in our most recent independently verified team engagement score of 80+, which is considered world class against global benchmarks.

As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work 

We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you’re absolutely supported to do just that.

What’s in it for you?

• We set you up for success from the get go with our dedicated Induction program
• Supportive, collaborative, and caring team culture
• Continual learning and development opportunities
• Internal transfers across our care homes
• Employee discounts with many top Australian brands
• Employee Assistance and Wellbeing Program
• Discount on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance

About the Role
We are calling candidates who would like to be part of our dedicated admin teams in the Southeastern Melbourne Suburbs to partner with the General Manager of the care home and in some cases team of Administrators. We are looking for dynamic, experienced Administration Officers (known as a Customer Service Consultant (CSC)in Bupa) to apply. The goal is to ensure all support activities are carried out efficiently and effectively to allow the other operations to function properly. You will work with the team to complete a range of administrative duties across different sections of the business, each CSC has their own portfolio of duties. Generally, we have one that focuses on rostering and pay, training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties. 

• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions. 
• Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, recruitment activities, complete the onboarding and induction of new starters, managing annual and sick leave in the rosters. 
• Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.

Skills and Experience

• Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
• Certificate 3 in Business Administration is essential or relevant experience in the aged care industry. 
• Previous work experience in an administration and customer focused role in a service-related industry is essential.
• Knowledge of accreditation and standards, background in Aged Care/Practice Management/Hospital advantageous
• Ability to manage multiple and changing requirements in a fast-paced environment
• Resident focus with a passion to put customers first
• Previous experience in an aged care or retirement living sales environment is desirable
• Highly developed organisation and time management skills – prioritisation and self-direction is key in this role 
• Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous

How to Apply
Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.