The Opportunity

We are on the lookout for a Campus Experience and Events Coordinator to join our Property & Workplace Team. If you are passionate about delivering an exceptional customer experience, we want to hear from you!

Bupa Campus is a new global strategic learning initiative and will bring our people together in physical and virtual ways to learn and connect. It will be a key enabler of future capabilities; leadership effectiveness; creating a sense of pride and belonging; and our unique and customer centric culture.

In this role, you will primarily be responsible for coordinating the onsite operational effectiveness for our new APAC Campus, enabling an outstanding experience for all learners, facilitators, and visitors. You’ll have an impeccable eye for detail ensuring the campus is equipped with the tools and resources required to welcome learners both in person and remotely.

You will be passionate about streamlining operations and increasing efficiency to enable outstanding learner experiences, while working as part of a high-performing and supportive team.

This is a full-time permanent role based at our Melbourne Campus, Bupa’s Exhibition Street offices.

Representing the Property team, you will also support, troubleshoot any facilities management issues onsite and coordinate all external visitor and contractor requirements as per the Property guidelines and policies. Including ensuring the workplace is a safe and also maintained to a high standard.

How will I make an impact?

Key responsibilities include:

• Act as a true ambassador and advocate for Bupa’s APAC Campus - meet and greet learners, facilitators and visitors highlighting on-site campus features & facilities.
• Support facilitators in being ready to deliver and manage on-site and hybrid learning events, training, assisting with catering set-up, pack away, break-out sessions and delegate management.
• Coordinate and oversee room bookings within Campus - lead the planning process before events, ensuring appropriate rooms are booked for upcoming workshops, running an inventory across the rooms to ensure each are appropriately stocked for relevant materials and technologies.
• Manage room setups, catering requirements, and special requests for learning events / workshops / townhalls held within Campus.
• Complete administrative and operational tasks for Campus physical space as set by the Strategic Campus Lead APAC and in line with Campus procedures, to ensure successful delivery and seamless participant and facilitator experience of the face-to-face workshops on campus.
• Managing AV first point of call trouble shooting onsite, while working closely with the Tech/AV team to ensure services are provided on-time and to a satisfactory manner, communication and program management with the Tech and Campus Team to ensure readiness for events.
• Work with Property across the workplace in Melbourne when required to deliver support and services to all of our teams and spaces
• Closely monitor feedback and adopt a continuous improvement approach to address any issues.
• Work with approved external partners such as caterers, additional catering / barista staff, external facilitators and manage these relationships on behalf of Bupa Campus team & Property.
• Oversee & maintain the APAC Campus information site (Workvivo) with latest information on events, bookings, procedures etc.

Why work at Bupa?

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

What do I need?

You will be creative, an energetic team player with excellent client service, communication, and attention to detail. An ability to deal with a variety of issues concurrently as well as the capability to work under pressure with limited supervision is essential.

In addition, you’ll bring to the role:

• Experience in an event or hospitality environment highly regarded
• Strong multitasking, and communication skills essential
• Strong customer-focus and hospitality mindset.
• Understanding or experience in Workplace management for services in an office environment
• Ability to learn and support Audio Visual trouble shooting and support for end users
• Proficient in use of Windows, Microsoft Outlook, Word, PowerPoint & Excel.
• Demonstrated organisational & time management skills.
• Demonstrated ability to work autonomously and as part of a team.
• Self-motivated with demonstrated decision making and problem-solving abilities.
• A strong commitment to continuous improvement.

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.