Claims Transformation Customer Value Delivery Coach

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job:

This role will apply a commercially minded lens to help the Claims Intelligence (CI) team turn analyses into actionable opportunities, enabling transition of validated ideas into L0 initiatives. The Value Delivery Coach will use first principles thinking to proactively remove roadblocks and unlock progress on CTP initiatives, or engage the right people across the organisation to do so. 

Leveraging a pragmatic and engaging coaching style, this role will enable initiative owners to define a clear delivery plan and associated milestones for how they will execute each initiative - challenging assumptions, sharpening the approach, and guiding strategic direction. 

The Value Delivery Coach will drive discussion in fortnightly CTP value acceleration meetings (conducted on a workstream-by-workstream basis), ensuring cross-functional alignment, tracking of decisions, escalation of issues, and supporting maximised delivery pace. 

This role will support quality assurance of data inputs and outputs ensuring that information contributed to enterprise and business reporting is accurate, timely and effective.

What you’ll need to make it possible

• 5 to 8 years’ experience, or an equivalent manager-level role, in strategy, transformation, or operations across a private health insurer. 
• A pragmatic, approachable and supportive coaching style 
• Demonstrated success translating analysis into delivered P&L impact 
• Track record of influencing without authority and navigating complex stakeholder landscapes 
• Hands-on exposure to PHI claims data, healthcare program design, claims integrity concepts, or provider negotiations is strongly preferred 
• Commercially sharp, systems thinker able to link member, provider, and financial outcomes; instinctively asks “so what?” 
• High personal accountability in removing blockers, with a bias toward action, comfortable with ambiguity

What you’ll be doing in this role: 

• Coaches the CI team to surface the commercial “so-what” in their analyses and frame clear opportunity statements 
• Reviews analytical outputs to ensure explicit implications for members, providers, and the P&L 
• Facilitates ideation sessions and one-to-one working time that turn insights into pipeline-ready charters with scope, owner, timing, and indicative value 
• Actively shepherds high-potential concepts through gate reviews, maintaining visibility of the idea backlog and removing early blockers 
• Partners with IOs to craft execution strategies, pressure-testing milestones and sequencing 
• Provides hands-on support across the CTP for risk mitigation and stakeholder engagement 
• Builds IO capability in storytelling (i.e., translating technical detail into crisp, value-driven narratives) 
• Employs first-principles thinking to diagnose and remove roadblocks across the initiative portfolio 
• Rapidly connects IOs with decision-makers, data owners, or SMEs to maintain momentum 

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.