Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.

Forming part of our innovative Next Gen Voice Platform Product Team we have a permanent opportunity for an AWS Cloud Engineer to join us. You'll play a pivotal role in shaping the future of Bupa’s Contact Centre platform (AWS Connect). You'll be at the forefront of designing, implementing, and managing cutting-edge cloud-based systems that drive strategic outcomes and deliver exceptional services to Bupa’s customers. 

Collaborate closely with business and technology leaders to ensure high-quality, efficient service delivery and maintain the integrity of vital Bupa systems. This critical 24/7 platform requires a dynamic engineer who can thrive in a fast-paced environment and is ready to participate in an on-call rotation to guarantee continuous availability and swift issue resolution.

To be successful in this role you’ll need:

• 3 to 7+ years of experience in software engineering, with a strong background in cloud-based systems. 
• In-depth understanding of Amazon Connect, AWS’s cloud-based contact center service. This includes experience with configuring and managing contact flows, integrating third-party systems, and using AWS Lambda for dynamic data processing. 
• Experience with key AWS services such as AWS Lambda, Dynamo DB, EC2, S3, RDS, and IAM. 
• Strong understanding and hands-on experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation, Terraform, or similar. 
• Proficiency in automating deployment, monitoring, and maintenance processes using CI/CD pipelines and related tools (e.g., Jenkins, GitLab CI/CD). 
• Solid understanding of DevSecOps principles and practices, with experience integrating security into the DevOps pipeline. 
• Understanding of Virtual Private Cloud (VPC), network connectivity, and security best practices (VPN, Direct Connect, etc.) when using AWS Connect in hybrid environments. 
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• AWS Certified Solutions Architect, AWS Certified Developer, or AWS Certified SysOps Administrator are preferred. 

What’s in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect, and consider everyone, knowing your difference will make the difference.

• Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as Bupa services such as Dental and Optical
• A ‘People First’ wellness program – SMILE. Provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides, and product discounts. You will feel happier & healthier for working at Bupa!

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.