Customer Value Delivery Coach
Melbourne, Australia
About the role:
This role will apply a commercially minded lens to help the Claims Intelligence (CI) team turn analyses into actionable opportunities, enabling transition of validated ideas into L0 initiatives. The Value Delivery Coach will use first principles thinking to proactively remove roadblocks and unlock progress on CTP initiatives, or engage the right people across the organisation to do so.
Leveraging a pragmatic and engaging coaching style, this role will enable initiative owners to define a clear delivery plan and associated milestones for how they will execute each initiative - challenging assumptions, sharpening the approach, and guiding strategic direction.
The Value Delivery Coach will drive discussion in fortnightly CTP value acceleration meetings (conducted on a workstream-by-workstream basis), ensuring cross-functional alignment, tracking of decisions, escalation of issues, and supporting maximised delivery pace.
This role will support quality assurance of data inputs and outputs ensuring that information contributed to enterprise and business reporting is accurate, timely and effective.
Key Responsibilities
- Coaches the CI team to surface the commercial “so-what” in their analyses and frame clear opportunity statements
- • Reviews analytical outputs to ensure explicit implications for members, providers, and the P&L
- Facilitates ideation sessions and one-to-one working time that turn insights into pipeline-ready charters with scope, owner, timing, and indicative value
- Actively shepherds high-potential concepts through gate reviews, maintaining visibility of the idea backlog and removing early blockers
- Partners with IOs to craft execution strategies, pressure-testing milestones and sequencing
- Provides hands-on support across the CTP for risk mitigation and stakeholder engagement
- Builds IO capability in storytelling (i.e., translating technical detail into crisp, value-driven narratives)
- Employs first-principles thinking to diagnose and remove roadblocks across the initiative portfolio
- Rapidly connects IOs with decision-makers, data owners, or SMEs to maintain momentum
About You
- 5 to 8 years’ experience, or an equivalent manager-level role, in strategy, transformation, or operations within Bupa (strong preference) or a comparable private health insurer
- A pragmatic, approachable and supportive coaching style
- Demonstrated success translating analysis into delivered P&L impact
- Track record of influencing without authority and navigating complex stakeholder landscapes
- Hands-on exposure to PHI claims data, healthcare program design, claims integrity concepts, or provider negotiations is strongly preferred
- Commercially sharp, systems thinker able to link member, provider, and financial outcomes; instinctively asks “so what?”
- High personal accountability in removing blockers, with a bias toward action, comfortable with ambiguity
Why Work with Bupa
When you become a part of the Bupa team, you're joining a company that values innovation, collaboration, and making a positive impact on people's lives. We offer a supportive and dynamic work environment that encourages your professional growth and development.
If you're ready to lead change, drive customer retention, and contribute to Bupa's success, we want to hear from you! Apply now and be a part of our journey towards delivering exceptional customer experiences.
Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
Job Alerts
Don’t see a role that’s right for you? You can sign up for our job alerts and we’ll make sure to let you know when the right one comes up.
Join Our Talent Community
Looking to shape a brighter future for everyone? Sign up to our talent community and be the first to learn about new roles.
Join Now