Be at the heart of it!

We have a clear ambition to be the world's most customer-centric healthcare company. To bring our ambition to life, we are evolving how we do things to create value for our customers now and into the future. Our global purpose is to help our customers live healthier and happier lives. Just imagine the impact you could make.

How will you make an impact?

As an Experience Designer, you’ll craft intuitive, user-centred experiences that make it easier for customers to connect with the right services and complete key journeys across our digital ecosystem. From discovery through to delivery, you’ll collaborate with product, research, content, and engineering teams to design journeys, flows, and interactions that improve outcomes. You’ll also support prototyping, usability testing, and the creation of dev-ready assets, ensuring designs are consistent, scalable, and inclusive.

This is a 12-month fixed-term contract role, based in Melbourne, Sydney, or Brisbane, with flexible hybrid working arrangements (a mix of working from home and in-office collaboration as required)

Your Responsibilities will include:

• Design user journeys, flows, and interfaces that are intuitive, evidence-based, and aligned with accessibility standards.
• Create wireframes and prototypes to bring concepts to life and validate ideas through usability testing.
• Collaborate with researchers, content designers, and engineers to ensure seamless delivery of experiences.
• Apply design system components and maintain consistency across all digital touchpoints.
• Document design decisions clearly and present solutions confidently to stakeholders.
• Support workshops and co-design sessions to gather insights and foster collaboration.
• Continuously iterate designs based on feedback and research findings to improve customer outcomes.

About You 

We’re looking for a versatile Experience Designer who combines strong UX and UI skills with a customer-first mindset, thrives in collaborative environments, and can confidently turn complex journeys into intuitive, accessible digital experiences.

You will bring:

• 3+ years' experience in UX/UI or product/service design roles.
• Proficiency in modern design tools (e.g., Figma) and ability to create user flows, wireframes, and prototypes.
• Strong understanding of usability testing, journey mapping, and iterative design practices.
• Experience working with design systems and applying accessibility standards (WCAG 2.2).
• Ability to work autonomously and confidently present your work to stakeholders.
• Collaborative mindset with excellent communication skills for cross-functional environments.
• Familiarity with Human-Centred Design, systems thinking, and inclusive design principles.
• Comfortable working in agile delivery environments and adapting to evolving priorities.

What’s in it for you

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. 

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. 

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.