About the opportunity 

Bupa is Australia’s largest health insurer and is committed to helping people live longer, healthier and happier lives in a better world. It supports the health and wellbeing needs of more than 4.7 million health insurance customers. Bupa has embarked on a global transition from Health Insurer to a Health caring company with the goal of becoming the world’s most customer centric organisation. 

This role will report into the Clinical Director Customer & Transformation Office (C&TO) new role will provide clinical leadership, governance and clinical ethics expertise across the breadth of capabilities and services within the C&TO. It plays a critical role in ensuring the safe, effective, and cost-efficient delivery of pharmaceutical benefits within Bupa Health Insurance. This role will work cross-functionally with transformation, strategy and health service operations teams ensuring a strong health driven lens is embedded in Bupa’s proposition design, build and operation

About the role

Permanent Position – Can be based in Melbourne or Sydney

This role requires strong clinical leadership, expertise in digital health, and a focus on maintaining high care standards and will have the following responsibilities.

• Advise on best practices to support Bupa’s vision as a customer-centric healthcare leader in APAC, focusing on long-term growth and innovation.
• Lead clinical service design and virtual care across health disciplines, aligning strategies with business objectives to enhance patient experience and operational efficiency.
• Advise on AI, chatbots, and emerging tech, ensuring regulatory compliance while driving the adoption of new technologies to improve care delivery and operational performance.
• Identify health data use cases to drive behaviour change and strategic decisions, using data insights to shape business strategies, enhance patient outcomes, and support cost-effective care models.
• Set KPIs that align with organizational goals, overseeing clinical incidents, and fostering continuous improvement to ensure both high standards of care and business performance.
• Collaborate with clinicians to manage risks, optimize resource allocation, and stay updated on healthcare regulations, ensuring that strategic decisions are informed by the latest industry trends and standards.

• Support the Clinical Director and act as a delegate when needed.

About you:

Required:

• AHPRA registered medical practitioner.
• Minimum of 8 years clinical experience, preferably in general practice, public health, or corporate settings.
• Interest and experience in digital health, virtual care, healthcare technology, and innovation.
• Clinical experience in Women’s Health, Mental Health, and/or Metabolic Health.

Highly Desirable:

• Specialist qualifications in a relevant medical field (e.g., FRACGP, FACRRM, FRACMA).
• Experience in clinical governance and risk management with a focus on primary care, public health, virtual care, and digital health.
• Experience in working with clinicians to implement continuous improvement programs and new models of clinical care.
• Experience in or postgraduate qualification in healthcare ethics.
• Strong understanding of the regulatory and funding environment for clinicians in Australia.
• Strategic thinker with extensive knowledge of digital health and health informatics.
• Experience in change management and developing/implementing health initiatives, preferably in digital health.
• Mature understanding of preventative and predictive medicine and holistic wellness principles.
• Ability to build relationships with key stakeholders and navigate organizational structures.
• Curiosity and interest in healthcare innovation, especially digital, and finding new service models to improve outcomes.
• Demonstrated understanding of customer experience and customer-centric principles.

Be at the heart of it with Bupa

The Customer and Transformation Office team are a passionate and professional group of individuals that really care about the work they do.  Operating in a unique corporate and clinical environment with extremely high standards, compliance, and contractual obligations and are known for being driven and responsive to the needs of our all Australians putting our customers at the centre of everything we do. 

For more information or to talk with our Talent Acquisition Lead please email Adrian Delacy Adrian.delacy@bupa.com.au

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

We've evolved from being simply a health insurer to what we call a 'health and care' company. This involves providing more wide-ranging services to benefit people's health and wellbeing, wherever they are in life. If you've got the belief, the drive and the talent, come and join us.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.