Healthcare Program Associate

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. 

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job

Bupa is Australia’s largest health insurer and is committed to helping people live longer, healthier and happier lives. It supports the health and wellbeing needs of more than 4 million health insurance customers. 

Bupa has embarked on a program to evolve its health insurance business, delivering personalised, radically simple and relevant experience for customers. Our strategy involves optimising the business of today, while reimagining the future of health and wellbeing and growing the business of tomorrow. 

The Healthcare Programs Team is part of Bupa’s Australian Health Insurance business and is responsible for the delivery and expansion of alternative models of healthcare delivery that supports value-based healthcare. The goal is to improve the health outcomes and experience of Bupa members, while also supporting customer choice and access to affordable, timely healthcare in the right setting. 

As a Healthcare Program Associate, you will report to the Healthcare Program Manager and manage the delivery of a portfolio of healthcare programs that are aligned with these goals and in turn, support Bupa’s members 

What you’ll need to make it possible

• Tertiary qualifications in a relevant health or business-related field 
• Previous experience in a relationship management or business development role. 
• An understanding of the funding and provision of healthcare in Australia. 
• Experience across either private health insurance, private healthcare and/or public healthcare. 
• Demonstrated analytical, evaluation and/or research skills in the areas of health care service delivery. 
• Passion for innovation and going outside the box to figure out new ways of delivering system improvements. 

What you’ll be doing in this role: 

• Manage the day-to-day relationship of a portfolio of healthcare providers to ensure excellence in health service delivery partnerships to BUPA members 
• Seek, evaluate and develop new partnerships with external healthcare providers to deliver healthcare service excellence as part BUPA’s of the hospital avoidance and substitution strategy 
• Assist in researching and appraising the evidence base on the effectiveness (health and economic) of existing and new models of health service delivery. 
• Assist in the procurement of health programs/services including formalising commercials and contract arrangements with external providers. 
• Work alongside the Healthcare Management (HCM) Analytics Team to develop and apply evaluation methodologies (including outcome measurement and reporting) to optimise service quality and value. 
• Assist Bupa’s communications and marketing teams to drive awareness to and help scale these healthcare programs and partnerships. 

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.