About us

Bupa has a strategic goal of being the most customer-centric digital healthcare organisation, with the use of data as an explicit pillar of this strategy. 

The program pillars include:

• A Customer-Centric Focus - Bupa aims to grow our data products, the data that people have access to and the utilisation of data as a strategic asset that drives our Connected Care, Core Modernisation, and other strategic change agents
• Data Access and Democratization - Ensuring everyone has access to and can understand the data Bupa holds; reducing barriers to entry and make the complex simple for people who want to leverage our data assets
• Support for Access - Help leaders in ensuring easy access to data for people that they work with
• Empowerment - Enabling business people to do their role as owners, stewards, and leaders.
• Delivery & Customer Value First - Treat data as an asset to create value for customers and remove barriers to achieving compliance, risk, or other barriers to value.

TheHealth Insurance (HI) Data team needs to ensure it supports all the Data and Analytics teams across HI.  The key to the success of Health Insurance as a business unit is to ensure all the teams work in concert, following the same governance models and adhere to the key enterprise framework of controls.  Health Insurance has a set of important Data teams servicing Reporting, Insights Modelling, Data Science, Marketing and Operations. The HI Data team supports the myriad of teams about data stewardship, data risks, data controls, data management, data strategy and data operations.

The HI Data team works in collaboration with the Bupa Data Governance team that covers governance across the enterprise. Policies, Standards and Data Quality Assurance programs are set by the Data Governance team, but ensuring they are implemented effectively in HI is the role of the HI Data team and this role.  The role requires a collaborative, value driven individual that deeply understands the complex technical environments and toolsets available required to achieve outcomes with data. Supporting the Information Asset Owners and Data Stewards you will navigate working in complex, ambiguous, and challenging situations while acting as the liaison across senior leadership to ensure that we have effective governance across HI.

Responsibilities:

• Be accountable for Data Governance deliverables across HI Data Teams
• Develop and manage strategic initiatives involving the management and implementation of HI Data policies standards, tools, and processes that support the management of data risks
• Execute the responsibilities as the Risk Coordinator for HI Data
• Support the creation, maintenance and execution of the HI Data Quality Standards and Management Plans
• Support the timely resolution of data quality issues across HI
• Develop and implement Governance KPI’s with the aim to improve data quality, accuracy, and literacy throughout the Health Insurance Business Unit.
• Support the Bupa Data Governance team to implement an effective the Data Governance Quality Assurance Program
• Accountable for conducting data quality assessments for all HI data assets.
• Audit the HI Data Team’s Risk and Governance Controls, and provide recommendations to uplift data processes and mature Bupa’s data practices
• Manage HI information assets, ensuring they are accurately stored and maintained within Bupa’s systems
• Provide guidance, advice, and support on data governance matter and conduct data Quality Training and Awareness Activities where appropriate, especially to HI Information Asset owners
• Protect the data of Bupa’s customers, employees, and brand by ensuring appropriate risks and controls are fit for purpose
• Make recommendations and provide feedback to develop and refine standards and controls to continually improve our data-confident posture.
• Provide expertise in several of the following data management capabilities namely: data classification, data privacy, metadata management, reference data management, master data management, data quality, data risk management, data security, data masking, data encryption, records management, retention and disposal, legislation and regulation and data ethics

Skills/Experience Required

• 5 to 10 years of experience working as a Data Governance Manager / Lead in a complex organisation
• Tertiary qualification in Computer Science or similar discipline
• Must have experience in financial services or regulated business environments
• Proven experience in building strong relationships with senior stakeholders utilising your influencing skills to implement risk and governance controls into multiple teams
• Has experience in compliance activities relating to data related legislation and regulations – Privacy Act 1988, APRA CPS 234 and APRA CPG 235
• Expertise in technical stack (SQL, SAS, Power BI, ADB)
• Experience conducting training sessions and Governance Workshops
• Experience in agile delivery projects / programs, and use of ADO boards
• Experience working with data / information systems and tools
• Experience working in a variety of information management roles
• Knowledge of Azure data platform and Databricks technologies (highly favoured)
• Architectural or design experience (highly favoured)
• Strategy experience (highly favoured)
• Qualifications in information / records / data management or information technology / information
• Agile qualifications (desired)

What’s in it for you?

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include subsidies on our health insurance, travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical. You can also access a ‘People First’ wellness program which provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides and product discounts.

You’ll feel happier & healthier working at Bupa!