Invoice Escalations Consultant
Melbourne, Australia
About the Role
The Invoicing Escalations Consultant is responsible for managing the day-to-day administration and processing tasks for the Invoice Operations Team, ensuring all invoices are processed in compliance with provider contracts and industry rules, while adhering to the quality framework.
It is a 12 Month Maternity Leave Cover and only Australian Citizens are eligible to apply
Key Responsibilities
- Conduct end-to-end analysis of escalated invoices, including processing, rejecting, and adjusting invoices.
- Regularly interact with internal and external partners to resolve invoice payment issues through calls and emails.
- Investigate payment inquiries and coordinate with stakeholders to resolve issues, including retrieving necessary documentation.
- Manage and respond to emails.
- Actively participate in team efforts to improve overall invoicing performance.
- Take accountability for scorecard deliverables.
- Provide feedback to management on process improvements.
- Attend and engage in team meetings, coaching sessions, training, and one-on-ones.
About You
What you will need to excel in this role-
- Data entry and high-volume processing experience.
- Strong customer service and business acumen.
- Builds and maintains relationships with internal and external stakeholders.
- Excellent communication and organizational skills; able to multi-task in a fast-paced environment.
- Strong initiative, problem-solving, and decision-making abilities.
- Attention to detail with focus on efficiency and accuracy.
- Proven ability to meet SLAs/KPIs and exceed turnaround times.
- Team player who contributes to team goals and fosters a positive work environment.
- Adaptable to change and flexible in role requirements.
- Actively participates in team meetings and provides feedback for process improvements.
- Supports and mentors new staff to improve team performance.
Why Work with Bupa
When you become a part of the Bupa team, you're joining a company that values innovation, collaboration, and making a positive impact on people's lives. We offer a supportive and dynamic work environment that encourages your professional growth and development.
If you're ready to lead change, drive customer retention, and contribute to Bupa's success, we want to hear from you! Apply now and be a part of our journey towards delivering exceptional customer experiences.
Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
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