Bupa Medical Visa Services (BMVS) delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. 

We’re known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees, and being involved with our communities. 

The opportunity: 

We’re looking for a passionate individual to join us as Provider Relationship Manager to enable and support service delivery od services to our Partner Clinics and Specialist Providers, and to ensure they align with the BMVS exceptional customer experience, outstanding client outcomes and maintain the highest level of clinical safety and quality.

In this role, you’ll support our Partner Clinics and Specialist Providers to be successful, self-organised and adaptive. Building strong relationships with stakeholders and delivering the right solutions aligned to business strategy and values.

This is a high paced, high volume, dynamic role, that’s crucial to support BMVS and other Health Services programs and is accountable to drive operational efficiencies and improved standardised processes across BMVS.

To be successful in this role, you’ll need to have:

• Strong stakeholder management skills. 
• Analytical skills, with the ability to understand data and trends.
• Experience in health care delivery or service-based industries involving relationship management (desirable). 

• Experience in auditing and compliance management (desirable).  

This is a permanent role that can be based in Melbourne, Brisbane, Sydney, or Canberra. 

We offer hybrid work arrangements, so you’ll have the flexibility to work from our corporate office in any of these locations and work from home. 

How will I help?

You will add value by:

• Leading, coaching and managing Partner Clinics and Specialist Providers to deliver results in line with agreed performance targets.
• Managing workflows across multiple channels and ensure high quality service.
• Communicating effectively with internal stakeholders, whilst building strong working relationships.
• Managing external stakeholders, troubleshooting complex issues and achieving best outcomes.
• Producing and managing business and stakeholder reporting.
• Supporting the delivery of remote and site audits, including preparation of scope and improvement plans.

Why work at Bupa?

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

We’ve evolved from being simply a health insurer to what we call a ‘health and care’ company. This involves providing more wide-ranging services to benefit people’s health and wellbeing, wherever they are in life. 

If you’ve got the belief, the energy, and the talent, come and join us.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. 

We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.