Ready to shape the future of healthcare? Join Bupa as a Senior Customer Strategy Manager and play a pivotal role in defining the strategic direction of our Health Insurance (HI) business. 

Why this role matters 

• Drive the strategic agenda for Bupa’s HI business unit. 
• Influence the development of new propositions across product, partnerships, loyalty, digital, and customer experience. 
• Tackle complex problems and unlock new growth opportunities. 

What you’ll be working on 

As a Senior Customer Strategy Manager, you’ll lead the development and alignment of strategic choices—defining where to play and how to win. You’ll work across the full strategy lifecycle; from generating insights and identifying opportunities, to shaping compelling strategies and guiding execution teams. You’ll act as a trusted advisor to senior leaders and collaborate with cross-functional teams to build alignment across the business. Your work will directly contribute to delivering Bupa’s enterprise strategy and improving outcomes for our customers. 

We’re looking for someone to 

• Navigate ambiguity and solve complex problems with structured, logical thinking.
• Bring strong commercial acumen, intellectual curiosity, and sound business judgment.
• Delve deep into data and insights to uncover hidden opportunities.
• Constructively challenge ideas, influence stakeholders, and lead change.
• Synthesize complex information into clear, concise, and actionable strategies.
• Bring their passion for helping people live longer, happier, healthier lives. 

This permanent full-time position may be based at our Exhibition Street, Melbourne offices. Bupa offers hybrid working arrangements to work from the office and from home. 

Why work at Bupa? 

We keep our people smiling by helping them improve their lives in and outside of the office. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. 

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within. 

Our employees can access a wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing and futures. 

About Bupa Asia Pacific 

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years. 

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care. 

Since 2002, we have reinvested approximately $6 billion in the region, with the Bupa Foundation investing more than $34 million to support 130+ health and care projects. Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.