Job Purpose

Be at the heart of our brave new digital world! 

We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do.   

This means you’ll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth. 

Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make! 

We have a great opportunity for an experienced Senior Product Owner with strong engineering background to join our Data team on a 12-month fixed term contract. 

What’s your role?

The Senior Product Owner for Platform Reliability (PO) plays a critical role in ensuring the continued success of our data platform by focusing on system reliability, engineering excellence, and operational best practices. 

The Senior PO will oversee the improvement of reliability engineering practices and develop proactive strategies to maintain and enhance platform performance, aiming to position the Chief Data Office as a world-class, data-driven leader. 

This role involves leading efforts to improve the operational aspects of the data platform, including service levels, incident and change management, root cause analysis, and overall system health, with a strong emphasis on critical monitoring and threshold alerting. 

The Senior PO will be working in our Strategic Data Program to manage the Platform Reliability delivery squad who is tasked with operationalisation of Big Data Platform. The role will work closely with both Data Program and Data Operations teams, including working closely with engineering teams to ensure scalability, security, and alignment with industry best practices. 

With a strong engineering and operational leadership background, the Senior PO will be hands on and will guide the platform’s evolution from growth to ensuring that operational fundamentals, system reliability, and support processes are seamless, scalable, and customer-focused, driving value for our customers.

What will my day involve?

• Reliability Strategy and Roadmap - Collaborate with stakeholders, to develop and execute a roadmap that ensures the platform’s reliability, operational excellence
• Operational Prioritisation and Performance - Gather insights to identify and prioritise key initiatives aimed at enhancing platform reliability, incident management, and operational efficiency
• Platform Reliability Discovery - Lead discovery efforts by engaging with stakeholders, technical experts, and operational teams to identify opportunities for improving platform resilience and reliability
• Incident Management and Agile Operations - Lead cross-functional teams in the execution of incident response. Ensure that reliability and operational enhancements are delivered on time
• User Support & Engagement - Drive user engagement and satisfaction by improving platform support processes, training initiatives, and clear communication regarding platform health and best practices
• Reliability Metrics & KPIs - Establish and track key reliability metrics and KPIs, use this data to drive continuous improvement efforts
• Vendor & Third-Party Relationship Management- Evaluate and manage relationships with third-party vendors, partners, and service providers. Monitor vendor performance, ensuring they meet reliability standards and support operational goals effectively.

What will I bring?

• Senior Product Management Experience: Strong demonstrated experience as a product owner or product manager in the data platforms space, with strong experience working with Azure and Databricks
• Proven track record of building and growing data platforms from the ground up and/or significantly expanding existing ones. This should include experience in defining the platform vision, strategy, and roadmap, as well as leading the execution of its development and deployment
• Demonstrable experience in driving System Reliability Engineering, DevOps and/or DevSecOps maturity. 
• Emotionally intelligent, strategic innovator with proven ability to influence all parts of the system required to create sustainable change, to see data as critical to our competitive advantage. 
• Proven leader, with experience leading cross-functional, collaborative teams with strong coaching team ethos

What’s in it for you 

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the Viva Healthier and Happier program,we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.