Senior Telephony Engineer
Melbourne, Australia
Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.
At Bupa we are currently uplifting our Contact Centre platform and telephony systems and we have a 6 month opportunity for a Senior telephony Engineer to come in and support the Engineering Team with BAU activities.
You’ll provide technical support and engineering to ensure the provision, development and operation of Bupa Contact Centre and Telephony services that meet the reliability/availability standards as agreed with the business to support all day to day operations and meet Service Level Agreements (SLA) and performance targets.
Skills required to be successful in the role:
- 7 years minimum of commercial IT experience, attainted in a similar Contact Centre/Telephony engineering role.
- Experience in either Genesys, Verint or Cisco Systems essential
- Ability to produce design and engineering solutions for telephony and contact centre services based on business requirements
- A high level of technical expertise in the support and management of Contact Centre and Telephony Infrastructure. Ability to produce and review technical documentation.
- Understanding of APIs and automation
- ITIL framework experience and relevant understanding
- High level of technical knowledge across the defined areas of responsibility for this role
- Strong Skills in the configuration and maintenance of Contact Centre infrastructure, including the ability to support a variety of integrated technologies
What’s in it for you?
As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect, and consider everyone, knowing your difference will make the difference.
- Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as Bupa services such as Dental and Optical
- A ‘People First’ wellness program – SMILE. Provides a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general well-being guides, and product discounts. You will feel happier & healthier for working at Bupa!
At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.
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