About the Role

We are seeking a Site Reliability Engineer (SRE) to own the stability, observability, and reliability of our non-production and production environments that support our mobile app delivery and customers. This role is responsible for ensuring development, integration, pre-production, and production environments remain healthy, available, and performant, enabling engineering teams to move quickly without disruption, and for our customers to consume our services 24/7. The SRE will build proactive monitoring, create dashboards and alerting, and establish smoke testing strategies across APIs and services. They will work closely with development and DevOps teams to align pipelines, infrastructure, and environment operations to support high-quality software delivery.

Key Responsibilities

• Monitor and maintain uptime, stability, and reliability of non-production and production environments. 
• Establish and configure smoke tests across APIs and critical services to proactively detect downstream failures. 
• Design, implement, and maintain dashboards and alerting systems that provide real-time visibility into environment health and dependencies. 
• Investigate and troubleshoot incidents impacting our environments, escalating where required. 
• Partner with development and DevOps teams to understand CI/CD pipelines and ensure environment availability aligns with build and deployment processes. 
• Define metrics and service level objectives (SLOs) for non-production environments.  Implement automation for environment validation, monitoring, and recovery. 
• Document environment architecture, monitoring configurations, and incident runbooks. Advocate for reliability best practices and contribute to a culture of proactive environment management by integrating innovative tools into our process.

Qualifications

• Typically require a tertiary qualification in an IT discipline 
• Relevant tertiary qualification at degree level 
•  Strong experience in site reliability engineering, DevOps, or systems engineering roles. 
•  Proven ability to build monitoring dashboards and alerting (App Insights, App Dynamics, Power BI, or equivalent). 
•  Hands-on experience with API testing and automation frameworks for smoke/health checks.  Understanding of CI/CD pipelines and build orchestration tools (Azure DevOps, GitHub Actions, GitLab CI, etc.). 
•  Knowledge of cloud infrastructure (AWS, Azure, or GCP) and containerized environments (Docker, Kubernetes). 
•  Familiarity with observability practices (metrics, logging, tracing). 
•  Strong troubleshooting and problem-solving skills across complex dependencies and the ability to work collaboratively within a team. 
•  Familiarity using predictive analytics to optimize infrastructure allocation based on traffic patterns.  Solid communication skills to collaborate with engineering, QA, and DevOps teams

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference. 

Perk highlights:

• Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
• A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts. 
• An additional well-being day each year to treat yourself. 

About Bupa

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services. 

Our people reflect the diversity of our community.  At Bupa, your wellbeing, identity, and own story is respected and valued.

Apply now and become an integral part of our innovative and dynamic team!