Opportunity snapshot: 

As part of the Technology Team, this role will partner closely with business representatives to deliver high quality Technical Lead CRM services at pace to drive strategic outcomes for Bupa’s customers and maintain integral Bupa systems. The purpose of this role is to lead the Customer Relationship Management (CRM) Development team, provide support to team members, lead application design and development activities across Bupa’s CRM applications, built on the MS Dynamics 365 Power Platform, whilst also ensuring development teams adhere to best practices to deliver high quality applications that meet or exceed the business and customer expectations.

Your Contribution:

Technical Delivery

• Lead/Deliver application solution design for new ideas/initiatives. This includes working with architecture team, Hub teams and wider business 
• Lead the development and execution of technical projects from inception through to its final production and deployment 
• Responsible for the analysis, design, coding, and testing activities with an expectation of contributing to implementation activities 
• Ensure the quality, consistency and timeliness of all CRM/MS Dynamics development work are within project schedules 
• Review requirements and provide technical solution and estimates 
• Use appropriate systems and tools to record and manage team activities. 
• Ensure that technical designs and decisions are appropriately documented 
• Ensure that all team activities and deliverables comply with the requirements, BUPA’s policies, architectural principles, and they perform well in the current Applications in terms of functionality and performance 
• Always strive to improve our CI/CD processes, working closely with our DevOps team

Program Initiation and strategic planning 

• Undertake feasibility studies of changes to the applications for proposed business projects/enhancements to provide high-level sizing 
•  Ensure adherence to the long-term strategic architecture of Bupa’s CRM platform 

Build Effective Teams 

• Provide technical leadership, coach, and mentor development teams 
• Create effective delivery teams with strong domain knowledge 
• Participate in identifying process and system improvements in the team 
• People management including periodic performance and remuneration reviews of direct reports 

Community and practice improvement 

• Proactively support the uplift of project delivery practices and participate in and contribute to Communities of Practice within Bupa 
• Define development guidelines and set the industry standard best practices for application development 
• Contribute to the broader Bupa adoption of Dynamics CRM, including working with other departments and teams to share knowledge, standards and IP 
• Stay up to date with industry trends and products and recommend and implement lifecycle enhancements and better ways of achieving outcomes, focusing on high quality and reliable applications that are delivered at pace 
•  Keep abreast of the latest Microsoft initiatives along with broader digital technologies to produce creative and innovative solutions 
•  Participate in identifying process, quality, and system improvements, continuously learn new techniques, methodologies and technologies, look for and initiate and implement improvement initiatives

Qualifications, training & Experience

•  Tertiary qualifications in Information Technology - Computer Science / Software Engineering or equivalent 
•  Current Microsoft certifications in relevant Microsoft Dynamics 365 applications and Power Platform Experience 
•  7+ years’ experience in a CRM Developer role or equivalent experience in support of CRM platforms  with a minimum:
•  o 7+ years’ experience in configuration and customisation of Dynamics 365 applications, ideally Sales or Customer Service.
•  o 7+ years development experience that includes Microsoft .NET Framework, C#, JavaScript, HTML5, RESTful Web Services 
•  Extensive experience in leading a team of up to 4 to 10 developers to deliver high quality outcomes Experience with Microsoft Azure and Microsoft Power Platform services 
•  Experienced with Agile delivery methodologies 
•  Experience developing PCF controls
•  Excellent client-side development skill set 
•  Experience with SQL Database is mandatory 
•  Experience with Azure cloud services and DevOps processes for building and deploying applications in the cloud 
•  Experience in application design and architecture 
•  Significant development experience using MVC framework and multi-tier architectures 
•  Experience with JSON and TypeScript

What’s in it for me?

As well as a competitive salary, a range of Bupa benefits and flexible working/work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference. 

Perk highlights:

• Discount on our health insurance, travel, car, home, contents, and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
• A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts. 
• An additional well-being day each year to treat yourself. 

About Bupa

Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing, and medical visa services. 

Our people reflect the diversity of our community.  At Bupa, your wellbeing, identity, and own story is respected and valued.

Apply now and become an integral part of our innovative and dynamic team!