• Front Office Coordinator | Bupa Dental Moorabbin
• Full-Time position
• Practice Details: Chairs: 7 | Onsite parking available, with plenty of additional parking across the street | Practice Information

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. 

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.  

Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make. 

The purpose of the Front Office Coordinator role is to lead and support the front office team through coaching and guidance, while also being the friendly first point of contact for our customers. 

This exciting role is perfect for an individual who wishes to have an incredible career and derive personal satisfaction from “Helping People Get Healthier and Happier”.

In addition to leadership responsibilities, this role also includes chairside assisting and supporting clinical operations, making it ideal for someone who thrives both at the front desk and in the surgery.

Responsibilities:

• Support our Practice Manager with highly responsible people-oriented tasks
• Lead by example offering Exceptional Customer Service for every patient
• Appointment setting, understanding dental services we offer, billing, receipting and health fund claiming
• Greet and welcome patients in a friendly and professional way
• Independently handle patient inquiries, both in person and over the phone, providing accurate information and addressing concerns
• Maintain patient records, ensuring confidentiality and accuracy
• Collaborate with the dental team to ensure a smooth workflow and optimal patient experience
• Must be willing and able to work chairside and assist with sterilisation and reprocessing of equipment
• Training Junior staff members in clinical and reception duties

What you’ll need to make it possible:

• Solid experience in the dental industry (leadership experience desirable) 
• Highly motivated with proven dental background
• Able to work independently in a large, fast‑paced team
• Mature, reliable and self‑motivated with a strong work ethic
• Enjoys learning new skills and growing professionally and personally
• Well‑presented, punctual, and highly reliable
• Strong teamwork and collaboration skills
• Exceptional customer service delivery
• Excellent written and spoken English
• Minimum 12 months dental experience (Cert III highly regarded but not essential)
• Strong organisational and multitasking ability
• High attention to detail and accuracy
• Confident across general dental procedures
• Experience with general dental reception tasks, including HICAPS
• Natural leadership qualities to motivate staff and contribute positively to culture

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves. 
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can