Ready for a new career adventure? 

Our delightful and modern care home Bupa St.Ives  is situated in the green, leafy suburb of St Ives on the Upper North Shore of Sydney. Conveniently positioned on Mona Vale road the home is a central location to connect with the Northern Beaches, Wahroonga and Sydney CBD. It consists of 98 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

To learn more about our beautiful care home visit:Bupa St Ives | Dementia Care Sydney

About the Role 

An exciting opportunity for a dynamic and experienced Business Administrator known as a Customer Service Consultant (CSC) in Bupa, where you will work alongside our General Manager as part of the care home leadership team. 

We do not offer sponsorship at this stage.

Benefits of Bupa

• VIVA - our employee wellbeing program - live healthier and happier – see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you. 
• Career development; You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence 
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it 

Duties

Each CSC has their own portfolio of duties. Generally, we have one that focuses on Employee Services and one who focuses on Resident Placement and then everyone has reception duties.  Below is an example of tasks but you certainly would not be responsible for all of them!

1. Roster Management

• Prepare and maintain accurate staff rosters that meet operational and care needs.

• Manage leave requests and roster adjustments to ensure adequate coverage.

2. Staff Filing

• Maintain and update employee records, including contracts, training, and compliance documents.

• Ensure all staff files are securely stored and easily accessible for audits or internal use

3. Employee Services

• Support payroll, recruitment, training, onboarding, and HR processes.

• Administer staff leave and ensure alignment with rosters and staffing levels.

4. Resident Placement

• Act as the primary contact for admission enquiries and resident onboarding.

• Coordinate and manage the resident admission process with professionalism and care.

5. Concierge / Reception / Admin

• Oversee front desk operations, ensuring high-quality customer service.

• Handle administrative duties and support internal communication and documentation.

Your skills and experience

• Minimum of a Cert III in Business Administration or equivalent experience
• Previous experience gained in a similar admin/customer service role
• Patience! Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
• Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role.  You might be speaking to a worried family, or a confused resident, and although you cannot always provide answers, you can reassure and follow up.
• Intermediate to advanced skills across the MS Office Suite.
• Highly developed organisation and time management skills, prioritisation and self-direction is key in this role. 
• Previous experience in an aged care or retirement living sales environment is advantageous.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career. 

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

* Eligibility criteria and conditions apply