At Bupa, our purpose is to help people live longer, healthier, happier lives, and making a better world. This is at the core of who we are, making us a healthcare provider that strives to deliver meaningful change.

The opportunity

Bupa has a new full-time permanent opening for a Process Improvement Manager. In this role, you will be accountable for leading initiatives that improve operational efficiency, optimise business processes and embed a culture of continuous improvement across Bupa Village Aged Care (BVAC) Australia. 

This is a leadership role within the Program Management Office Team that has accountability for partnering with Leadership Teams, Process Owners, and Specialists focusing on identifying, designing and implementing process improvement opportunities, streamlining workflows, and ensuring that best practices are consistently applied and documented to achieve operational excellence. 

In addition, you will be responsible for delivering the currency, accuracy and maintenance of documents on BVAC’s Knowledge Management System. Working with the business, you will develop and coordinate the approach to managing continuous improvement and change suggestions ensuring workflows and processes are streamlined, changes are embedded across the business and reflected in all relevant processes and documents.

This is a permanent role and may be based at either our Melbourne or Sydney offices.

To be successful in this role, you’ll need to possess: 

• Extensive experience in leading process improvement initiatives
• Proficiency with digital tools such as Visio and SharePoint 
• Strong analytical and problem-solving skills 
• Proven ability to challenge the status quo and negotiate, provide thought leadership, drive change and streamline processes. 
• Familiarity with process improvement methodologies and proficiency in process mapping 
• Document management knowledge and expertise. 
• Excellent stakeholder engagement and influencing skills across a variety of roles and levels. 
• Strong verbal and written communication skills to convey meaningful information and concepts. 
• Sound understanding of risk management.

Why work at Bupa? 

We keep our people smiling by helping them improve their lives in and outside of the office. We are a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within. 

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. 

We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.