Be at the heart of our mission to become the world's most customer centric Healthcare company!

We’re looking for an experienced Senior Data Analyst to join a critical in-flight Remediation program. 

You’ll partner closely with the Remediation team and operational teams to conduct the discovery and delivery work associated with the remediation & rectification programs. You’ll need to understand the scale and scope of any impacted customer cohort, along with the system or conduct failures as this will be critical to the delivery of rectification and remediation efforts.

The opportunity: 

In this role, you’ll be supporting data analysis activities in customer remediation within the Health Insurance business, helping to ensure that Bupa puts things right for impacted customers efficiently and fairly.

Working in an agile environment across multiple projects with multiple stakeholders and business units, this role will support project teams in the extraction, curation, and analysis of data in relation to remediation activities, to ensure the scope of impacted customers is accurate and the remediation methodology is being applied correctly.

You’ll also perform scenario testing, quality assurance activities and ensure that all data rules, logic, and code used are documented into a consistent, standardised format.

To be successful in this role, you’ll need to have:

• Experience in customer remediation delivery, working in a data analyst capacity.
• Experience delivering business rules in SQL data rules to extract relevant information from tactical and strategic data stores.
• Proficient knowledge of data extraction and analysis from large databases using tools such as SQL, SAS, power Bi etc.

This is a 12-month Fixed Term Contract and can be based in Sydney, Melbourne, or Brisbane. 

We offer hybrid work arrangements, so you’ll have the flexibility to work from home 2-3 days a week.

How will I help?

You will add value by:

• Working within a project team, partnering closely with business and technical SMEs to develop a deep understanding of the remediation activity, including products and systems, with a strong focus on source data environments.
• Translating the business rules for a remediation activity into clear, accurate data rules and writing SQL code based on these data rules to extract relevant data from source systems.
• Designing and building data management processes and tools to support remediation objectives, including management of scope, reporting & process performance. 
• Supporting remediation project managers providing relevant business & data analysis. 
• Curating and validating data extraction with project, business and technical SMEs to ensure accuracy of output and alignment with remediation approach. This includes being able to write and join data outputs from multiple sources into a single, synthesised source.

Why work at Bupa?

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

We’ve evolved from being simply a health insurer to what we call a ‘health and care’ company. This involves providing more wide-ranging services to benefit people’s health and wellbeing, wherever they are in life. 

If you’ve got the belief, the energy, and the talent, come and join us.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. 

We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.